Sales Admin & Customer Support Specialist

Gegroco; Malaysia; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Yearly bonus

Medical insurance

Career development and training

Work-life balance 5 days a week

Free parking

Open to all backgrounds

Job summary

Jora Malaysia is seeking a detail-oriented Sales Administrative Support to assist the sales team with order processing, quotations, and customer inquiries. The role involves coordinating with warehouse and management to ensure accurate documentation and timely deliveries.

You will interact with international freight forwarders and handle shipping documents, while maintaining clean customer data and generating regular reports.

Qualifications

• Minimum 1 year of experience in a similar sales support or administrative role.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Fluent in Mandarin and English.
• Proficient in Microsoft Office; accounting or ERP experience is a plus.

Responsibilities

• Provide administrative support to the sales team, including processing orders, preparing quotations, and managing customer inquiries.
• Process customer orders and follow up on deliveries and payments.
• Handle phone calls, emails, and customer inquiries professionally.
• Coordinate with international freight forwarders and prepare shipping documents (invoice, packing list, BL, AWB).
• Prepare and update sales reports, customer databases, and filing systems.
• Maintain a positive and professional company image in all customer interactions.

Skills

Multitasking

Organizational skills

Written communication

Verbal communication

Mandarin

English

Microsoft Office

ERP software

Tools

Microsoft Office

ERP software

Job description

Jora Malaysia is seeking a detail-oriented Sales Administrative Support to assist the sales team with order processing, quotations, and customer inquiries. The role involves coordinating with warehouse and management to ensure accurate documentation and timely deliveries.

You will interact with international freight forwarders and handle shipping documents, while maintaining clean customer data and generating regular reports.