Dynamic Admin & Customer Support Specialist

AYLIARICH EXPRESS SDN BHD; Kampung Baru Ulu Tiram; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia is hiring for a customer service/administrative role in Malaysia. You will handle inquiries via WhatsApp, calls and walk-ins, assist with parcel tracking, and coordinate between customers and operations.

The role also involves handling complaints, data entry, filing, and basic reporting to keep parcel records up to date. You will work with riders and internal teams to ensure smooth operations.

Qualifications

• Basic Microsoft Office knowledge.
• Responsible, organised & able to work under pressure.

Responsibilities

• Handle customer enquiries via WhatsApp, calls & walk-in.
• Assist with parcel tracking, delivery & return enquiries.
• Handle customer complaints and follow up with operation team.
• Perform data entry, filing & daily administrative tasks.
• Prepare basic reports and update parcel records.
• Coordinate with riders, customers & internal teams.

Skills

Customer service

Communication

Organisational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Jora Malaysia is hiring for a customer service/administrative role in Malaysia. You will handle inquiries via WhatsApp, calls and walk-ins, assist with parcel tracking, and coordinate between customers and operations.

The role also involves handling complaints, data entry, filing, and basic reporting to keep parcel records up to date. You will work with riders and internal teams to ensure smooth operations.