Operational Analytics & Tracking Specialist

Shopee Mobile Malaysia Sdn Bhd

Kuala Lumpur

On-site

MYR 33,000 - 61,000

Full time

3 days ago

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Job summary

Shopee Mobile Malaysia Sdn Bhd is seeking an Operations role focused on logistics and KPI tracking, located at Ipoh, Perak. The successful candidate will manage daily trackers, monitor performance against benchmarks, and prepare comprehensive reports for SPX Express.

Collaboration across teams and proactive stakeholder communication are essential to drive improvements. Requirements include a Diploma or Degree in related field and at least 1 year in logistics operations.

Qualifications

Diploma or Degree in the related fields.
Minimum 1 year of experience in logistics operations preferred.
Able to work independently in a dynamic and diverse environment.
Proactively provide feedback and updates to relevant stakeholders.
Rotational shift schedule; 45 hours weekly; overtime if required.

Responsibilities

Update daily trackers for mid-mile operational functions in SPX Express.
Monitor, track, and review daily activities and utilization levels against benchmarks.
Provide performance updates to stakeholders based on tracker data.
Prepare daily, weekly, and monthly summary reports for all operational functions in SPX Express.
Coordinate operational performance results with the respective functional PIC.
Collaborate across multiple teams to drive process and system improvements.
Maintain accurate and updated records for all operational trackers.
Oversee performance levels and alert relevant stakeholders when targets are not met.
Perform ad-hoc tasks as requested by the department head or reporting line.
Manage agency employees’ attendance and reconciliation.
Handle all agency-related matters.