Last Mile Hub Operations Lead, Driver & KPI Focus

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 47,000 - 76,000; Full time

Job summary

Shopee Mobile Malaysia Sdn Bhd is seeking a hands-on Operations Assistant to manage daily parcel movement and driver coordination. You will delegate tasks, receive inbound parcels, and schedule activities to ensure timely delivery across routes.

The role requires strong leadership, Excel proficiency, and the ability to adapt in a fast-paced e-commerce environment. Training and safety SOP compliance are integral parts of the job.

Qualifications

• Basic Microsoft Excel skills required.
• Excellent leadership and communication skills.
• Able to adapt in an agile environment.
• Fast learner in a dynamic setting.

Responsibilities

• Delegate tasks for sorters & drivers based on headcount.
• Receive and inbound parcels from linehaul team.
• Coordinate and schedule daily activities with drivers to ensure timely deliveries.
• Monitor driver behavior and ensure high level of customer service.
• Assist fleet team lead with deployment and training of new drivers.
• Monitor and report KPI compliance.
• Ensure safety policies and SOPs for in-hub parcel collection.

Skills

Excel

Leadership

Communication

Agile mindset

Education

Diploma/Degree in Business/Supply Chain/Engineering

Job description

Shopee Mobile Malaysia Sdn Bhd is seeking a hands-on Operations Assistant to manage daily parcel movement and driver coordination. You will delegate tasks, receive inbound parcels, and schedule activities to ensure timely delivery across routes.

The role requires strong leadership, Excel proficiency, and the ability to adapt in a fast-paced e-commerce environment. Training and safety SOP compliance are integral parts of the job.