Operation Support, Last Mile

Ninja Van; Shah Alam; On-site; MYR 22,320 - 24,552; Full time

Job summary

Ninja Van in Shah Alam is seeking an administrative professional to handle Return Pickup (RPU) processes, FSR case coordination, and POD/POP reporting with strict SOP adherence.

You will work closely with station staff and other stakeholders, using MS Word/Excel to manage reports, and supporting various administrative functions across the department. Fluency in Bahasa Malaysia and English is required.

Qualifications

• Must have Diploma or degree in business administration or related field
• Languages: Bahasa Malaysia and English
• Proficient in Microsoft Word and Excel
• Experience is advantageous; strong communication and listening skills are essential

Responsibilities

• Handle Return Pickup (RPU) processes and ensure SOP compliance
• Monitor and report on RPU objectives and GDPMD / QA related programs
• Support FSR cases to meet timelines and coordinate with stakeholders
• Prepare deductions reports for POD/POP with relevant teams
• Support administrative tasks within the department and assist superior

Skills

Bahasa Malaysia

English

Microsoft Word

Microsoft Excel

Interpersonal skills

Education

Diploma / Advanced / Higher / Graduate Diploma

Bachelor's Degree / Post Graduate Diploma / Professional Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Return Pickup (RPU)

• Ensure reporting and monitoring comply with RPU objectives.
• Ensure all return pickup comply to the SOP.

Return Pickup (RPU)

• Ensure reporting and monitoring comply with RPU objectives.
• Ensure all return pickup comply to the SOP.

FSR (Fantastic Service Recovery)

• Make sure all FSR cases settle within the timeline according to the target set.

POD/POP deductions

• Provide report deductions and coordinate justifications with relevant stakeholders.

Others

• Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.
• Participate in quality, safety and GDPMD related programs such as training, campaign and others.
• Working closely with station staff and all other stakeholders.
• Assist in all other tasks given by the superior.
• Provide support to other administrative functions within the department as required.

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration
• Required language(s): Bahasa Malaysia, English.
• Proficient in Microsoft Word/Excel.
• Any prior working experience will be greatly advantageous
• Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role.

RM2,000 - RM2,200 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.