Operations Assistant (Retail Operations)

Trendy Brand Hub Sdn Bhd; Kajang; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

Job summary

Trendy Brand Hub Sdn Bhd is seeking an Operations Assistant to support our retail operations team. You will coordinate daily tasks, manage sales data, and assist with staff rostering and recruitment activities across outlets.

The role requires a Diploma or higher and proficiency in Microsoft Excel, with strong English and Chinese communication. Bahasa Malaysia is a plus. You will work closely with head office and stores to ensure smooth operations and accurate reporting.

Qualifications

• Diploma or higher in Business Administration, Retail Management, Operations Management, or related field.
• At least 1 year of experience in retail operations, administration, or operations support.
• Fresh graduates encouraged to apply.
• Proficient in Microsoft Excel for data entry, formulas, and report preparation.
• Good organisational, communication, and coordination skills.
• Good English and Chinese communication; Bahasa Malaysia is an advantage.

Responsibilities

• Collect and consolidate sales data from retail outlets, prepare reports, and maintain accurate operational records.
• Assist with staff rostering, attendance tracking, leave records, and manpower coordination.
• Post job advertisements, screen applications, arrange interviews, and coordinate recruitment activities.
• Communicate company announcements, coordinate with outlet teams to resolve operational matters.
• Maintain organised filing systems, update tracking sheets, and ensure documents are up to date.
• Provide administrative and reporting support to the Operations Manager.

Skills

Data entry

Report preparation

Organisational skills

Communication

Coordination

English proficiency

Chinese language

Bahasa Malaysia

Education

Diploma in Business Administration

Diploma in Retail Management

Diploma in Operations Management

Tools

Microsoft Excel

Job description

Operations Assistant (Retail Operations)

We are looking for a detail-oriented and proactive Operations Assistant to support our retail operations team. You will play an important role in coordinating daily operational tasks, preparing sales reports, managing staff schedules and attendance, supporting recruitment, and ensuring smooth communication between the head office and retail outlets. This is a great opportunity for someone who enjoys working with data, coordinating people, and supporting business operations in a growing retail environment.

Key responsibilities

Collect and consolidate sales data from retail outlets, prepare reports, and maintain accurate operational records.

Assist with staff rostering, attendance tracking, leave records, and manpower coordination.

Post job advertisements, screen applications, arrange interviews, and coordinate recruitment activities to support staffing needs.

Communicate company announcements, follow up on store supplies and promotional materials, and coordinate with outlet teams to resolve operational matters.

Maintain organised filing systems, update tracking sheets, and ensure operational documents are accurate and up to date.

Provide administrative and reporting support to the Operations Manager as required.

About you

Diploma or above in Business Administration, Retail Management, Operations Management, or a related field.

At least 1 year of experience in retail operations, administration, or operations support is preferred. Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.

Proficient in Microsoft Excel, including data entry, basic formulas, and report preparation.

Good organisational, communication, and coordination skills with strong attention to detail.

Good command of English and Chinese. Knowledge of Bahasa Malaysia is an advantage.

Proactive, responsible, well-organised, and comfortable handling multiple tasks.

Able to work independently and collaborate effectively with different teams.

Statutory contributions, including EPF, SOCSO and EIS, subject to applicable requirements.

Annual leave and medical benefits.

Career development and promotion opportunities.

Opportunity to gain hands-on experience in retail operations, workforce coordination, and recruitment.