Senior Executive, Operations Administration

Alliance Bank Malaysia Berhad; Subang Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Alliance Bank Malaysia Berhad seeks a Senior Executive, Operations Administration to support daily collections and recoveries operations and ensure accurate information and timely service to customers while upholding the bank's reputation.

You will process internal requests for system updates and postings, review data for errors, issue official letters and reminders, and collaborate with internal teams to improve processes and automate where possible.

Qualifications

• Proficient in Microsoft Office and banking applications.
• Experience with Power Automate or similar automation tools is advantageous.
• High accuracy in data entry and document preparation.
• Excellent written and verbal communication skills.

Responsibilities

• Provide operational and administrative support to ensure smooth daily operations to support collections and recoveries
• Process internal requests for system updates and postings to ensure records remain current, complete and reliable
• Review data for errors, correct discrepancies and check output for accurate capturing
• To facilitate requests on issuance of official letters, notices and reminders to customers in accordance with established templates
• Build and maintain collaborative relationships with internal stakeholders to ensure seamless coordination and timely delivery of service
• Support management in preparing reports, summaries and documentation for monitoring and reviews
• Assist in identifying and implementing process improvement and automation initiatives to enhance operational efficiency and strengthen internal controls and improve service quality

Skills

Microsoft Office

Power Automate

Power BI

Data entry

Communication

Tools

Microsoft Power Automate

Power BI

Job description

JOB TITLE
Senior Executive, Operations Administration

Job Description
JOB TITLE
Senior Executive, Operations Administration
GRADE: I
NAME
REPORTING RELATIONSHIPS
JOB TITLE
FOR
3.1
REPORTS DIRECT TO
Assistant Vice President, Operations Administration
or
Assigned Supervisor whichever applicable as indicated in reporting line matrix or as instructed in the transition
Daily operational matters such as approvals & work directions given from time to time.
3.2
REPORTS INDIRECTLY TO
Assistant Vice President, Operations & Service Support
Daily operational matters such as approvals & work directions given from time to time.
3.3
DIRECT REPORTS
NIL
NIL
3.4
INDIRECT REPORTS
NIL
NIL
4
Job Purpose
To support collections and recoveries activities with daily operations by managing daily requests to ensure customer needs are effectively met and accurate information and assistance are provided while maintaining the bank’s good reputation.
5
KEY RESPONSIBIITIES

• Provide operational and administrative assistance to ensure smooth daily operations to support
  collections and recoveries strategic planning.

• Process internal requests for system updates and posting transactions to ensure records remain
  current, complete and reliable to support decision making, operational monitoring and reporting accuracy.

• Review data for errors, correct any discrepancies and check output for accurate capturing.
• To facilitate requests on issuance of official letters, notices and reminders to customers in
  accordance with established template, timeline and Bank’s standard.

• Build and maintain collaborative relationships with internal stakeholders to ensure seamless
  coordination and efficient issue resolution and timely delivery service.

• Support management in preparing reports, summaries and documentation required for monitoring,
  and reviews.

• Assist in identifying and implementing process improvement and automation initiatives to enhance
  operational efficiency, strengthen internal controls and improve service quality.

KEY RELATIONS
Working Relations
Regular Contacts
(INTERNAL & EXTERNAL)
Nature of Purpose
Internal

• Collections
• System maintenance & posting of entries
• Branches
• System Support
• Group Payment
• GIT
• To close/paid off account
• Daily GL balances
• Bill payment update
• System issue

External

• Vendors/Suppliers
• 3rd Party System Vendor
• LHDN
• Bill payment
• Arrange for system enhancements
• Stamping Offer Letter

CONTRIBUTES TO

• Maintain efficient operational support for collections and recoveries processes to improve recovery rates, reduce delinquency and enhance portfolio quality.
• Precision and timeliness system updates and reporting activities provide management with reliable data for performance monitoring, cost management and informed decision making.
• Supports automation initiatives and continuous improvement projects to increase efficiency, reduce manual errors, adherence to regulatory and audit requirement and enhance overall service quality.

AUTHORITIES

• To update, maintain and validate system record as per access rights granted by the management.
• To coordinate with relevant departments on routine administrative and operational matters.
• To maintain custody of department records including correspondence and all posting requests in compliance with the bank’s record management.
• To raise general vouchers and initiate posting requests as per the approved instructions.

Skills
9
Experience/Knowledge Required

• Proficient in Microsoft office (Word, Excel, Outlook) and other related banking applications.
• Working skills using Microsoft Power Automate, power BI or other automation/reporting tools for process improvement will be highly advantageous.
• High level accuracy in document preparation, data entry and financial processing.
• Excellent written and verbal communication skills.

Knowledge

• Sound understanding of banking operational especially collections and recovery processes.
• Understanding of document formatting, approval routing and record archiving procedures.
• Awareness of data confidentiality, document handling and record management procedure.
• Familiarity of service level expectations for turnaround time, accuracy and communication clarity.

Experience

• 2 to 3 years’ working experience in service and operational support, administrative coordination, preferably in a banking or financial institution.
• Exposure in managing payment requests and handling credit card and loan system update.
• Hands-on experience in issuing letters, notices and reminders, ensuring adherence to documentation standards.

SCOPE MEASURES

• Operational volume and service request turnaround time.
• Accuracy and data integrity of document and system entries.
• Compliance with data integrity and security that are governed by internal control policies
• Process improvement initiative and active participation in digital transformation efforts.

APPROVAL PROCESS
SIGNED
DATE
JOB HOLDER
IMMEDIATE SUPERIOR
DEPT HEAD