Operation Service Support

Capepoint BPO Sdn. Bhd.; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Capepoint BPO Sdn. Bhd. in Kuala Lumpur is seeking a customer operations associate to support onboarding, data updates, and compliance checks. You will work closely with Compliance, Product, and Tech to resolve issues and drive workflow improvements.

Requirements include a high school diploma (Bachelor’s preferred), and fluency in English and Chinese. Immediate availability and a customer-service mindset are highly valued in this fast-paced, team-oriented role.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business/Communications is a plus.
• Experience in customer service or call centers preferred.
• Proficiency in English and Chinese required.
• Immediate availability preferred.

Responsibilities

• Support transaction processing, exception handling, and issue resolution from an operational standpoint.
• Collaborate with internal stakeholders (e.g. Compliance, Product, Tech) to resolve operational issues and improve workflows.
• Execute end-to-end customer account onboarding, maintenance, and data updates in internal systems.
• Perform name screening, due diligence checks, and other AML/regulatory reviews.
• Review customer profiles and transaction data for accuracy and policy adherence.
• Maintain accurate records across CRM and operational systems.
• Perform data validation and reconciliation to ensure system integrity.
• Identify process gaps and recommend improvements to enhance efficiency, accuracy, and control.
• Support daily operational activities and handle ad-hoc tasks as assigned.
• Ensure activities comply with internal policies, SOPs, and regulatory standards.

Skills

Communication skills

Problem solving

Teamwork

Multitasking

Education

High school diploma

Bachelor’s degree (Business/Communications)

Tools

CRM software

Job description

Support transaction processing, exception handling, and issue resolution from an operational standpoint.

Work closely with internal stakeholders (e.g. Compliance, Product, Tech) to resolve operational issues and improve workflows.

Execute end-to-end customer account onboarding, maintenance, and data updates in internal systems.

Perform name screening, due diligence checks, and other compliance-related reviews in line with AML and regulatory requirements.

Review customer profiles and transaction data to ensure accuracy, completeness, and adherence to internal policies.

Maintain accurate and up-to-date records across CRM and operational systems.

Perform regular data validation and reconciliation to ensure system integrity.

Identify process gaps and recommend improvements to enhance efficiency, accuracy, and control.

Support daily operational activities and handle ad-hoc tasks as assigned.

Ensure all activities are carried out in compliance with internal policies, SOPs, and regulatory standards.

Execute end-to-end customer account onboarding, maintenance, and data updates in internal systems.

RDC Report Review

Requirements

High school diploma or equivalent required; a Bachelor’s degree in Business, Communications, or a related field is a plus.

Prior experience in customer service, call centers, or a related field is preferred

Proficiency in spoken and written English and Chinese is required to communicate effectively with Chinese-speaking clients and stakeholders.

Immediate availability is preferred.

Good communication and interpersonal skills, with the ability to build positive relationships with customers.

Strong problem-solving skills and the ability to handle customer concerns effectively.

Willingness to work on rotating shifts, including day and swing shifts, as required.

Familiarity with CRM software or customer service tools is a plus.

Customer-oriented mindset with a genuine interest in helping others.

Proactive and adaptable, with the ability to work both independently and in a team in a fast-paced environment.

Ability to handle multiple tasks and prioritize effectively

Team player with good collaboration skills.