Operation Specialist

Find Global Sdn. Bhd; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

A leading global services company located in Kuala Lumpur seeks an individual to manage customer accounts and provide support services. Responsibilities include ensuring billing accuracy, handling customer inquiries, and maintaining operational records. The ideal candidate will work closely with cross-functional teams to streamline processes and deliver excellent service. Strong communication skills and attention to detail are essential for this role.

Responsibilities

• Manage the end-to-end customer account lifecycle, including account activation, suspension, and closure, with a focus on billing accuracy.
• Serve as the primary point of contact for operational and non-technical customer support requests.
• Maintain accurate records and documentation of operational activities, billing histories, and policy applications.
• Serve as the primary point of contact for operational and non-technical customer support requests.
• Coordinate and follow up on post-sales service requests to ensure timely resolution of issues (e.g., contract adjustments, account changes).
• Monitor customer credit utilization and partner rebate execution; ensure accurate calculation and timely application of incentive and discount policies.
• Maintain accurate records and documentation of operational activities, billing histories, and policy applications.
• Collaborate with cross-functional teams (Sales, Finance, Technical Support) to streamline workflows related to order-to-cash processes.
• Support the team with basic data compilation in Excel when necessary for billing verification or operational tracking.

Job description

• Billing & Account Management:
  • Manage the end-to-end customer account lifecycle, including account activation, suspension, and closure, with a focus on billing accuracy.
  • Coordinate with internal teams to ensure timely and accurate delivery of invoices to customers and partners.
  • Handle customer inquiries related to billing discrepancies, credit notes, and payment follow-ups; assist in resolving disputes.
• Customer & Partner Support:
  • Serve as the primary point of contact for operational and non-technical customer support requests.
  • Coordinate and follow up on post-sales service requests to ensure timely resolution of issues (e.g., contract adjustments, account changes).
  • Monitor customer credit utilization and partner rebate execution; ensure accurate calculation and timely application of incentive and discount policies.
• Operational Execution:
  • Maintain accurate records and documentation of operational activities, billing histories, and policy applications.
  • Collaborate with cross-functional teams (Sales, Finance, Technical Support) to streamline workflows related to order-to-cash processes.
  • Support the team with basic data compilation in Excel when necessary for billing verification or operational tracking.