Sales Operations Specialist

Bytebridge Technology Pte. Ltd.; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

ByteBridge is seeking a Sales Operations Specialist to streamline sales processes and support the sales team in Kuala Lumpur. The role involves order processing, vendor coordination, data management, and exceptional customer service to ensure smooth operations.

You will liaise with Finance, Sales, Engineering, Procurement, and Logistics to keep CRM/ERP systems updated and to ensure timely deliveries. The ideal candidate has 1–3 years in sales support and strong Excel/Workspace skills.

Qualifications

• Bachelor's degree in Business Administration, Operations, Marketing, Finance, or related field is preferred.
• Minimum 1–3 years of experience in sales support, sales operations, order management, customer service, or related operational roles.
• Experience in the IT, technology, cloud, infrastructure, or systems integration industry is an advantage.
• Goal-oriented with strong customer service knowledge and communication skills.
• Strong analytical, organizational, and multitasking abilities.
• Detail-oriented with a proactive and willing-to-learn attitude.

Responsibilities

• Validate and process customer orders accurately and efficiently.
• Communicate with vendors and manufacturers regarding quotations, pricing, and order status.
• Manage vendor quotations, negotiate payment terms, and follow up on procurement and delivery timelines.
• Understand and follow internal guidelines and operational processes while processing orders.
• Support multiple sales managers and handle multiple orders simultaneously.
• Manage order status updates and proactively inform customers and internal stakeholders.
• Serve as a point of contact for cross-functional coordination with teams such as Finance, Sales, Engineering, Procurement, and Logistics.
• Liaise with the Logistics department to ensure timely product deliveries.
• Maintain and update sales records, customer information, and operational documentation.
• Ensure CRM/ERP systems are updated with accurate and timely information.

Skills

Customer service

Analytical thinking

Organizational skills

Multitasking

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

Google Workspace

Job description

The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, order management, vendor coordination, data management, and customer service to contribute to the overall success of the sales department.

Key responsibilities

Validate and process customer orders accurately and efficiently.

Communicate with vendors and manufacturers regarding quotations, pricing, and order status.

Manage vendor quotations, negotiate payment terms, and follow up on procurement and delivery timelines.

Understand and follow internal guidelines and operational processes while processing orders.

Support multiple sales managers and handle multiple orders simultaneously.

Manage order status updates and proactively inform customers and internal stakeholders.

Serve as a point of contact for cross-functional coordination with teams such as Finance, Sales, Engineering, Procurement, and Logistics.

Liaise with the Logistics department to ensure timely product deliveries.

Maintain and update sales records, customer information, and operational documentation.

Ensure CRM/ERP systems are updated with accurate and timely information.

About you

Bachelor's degree in Business Administration, Operations, Marketing, Finance, or related field is preferred.

Minimum 1–3 years of experience in sales support, sales operations, order management, customer service, or related operational roles.

Experience in the IT, technology, cloud, infrastructure, or systems integration industry is an advantage.

Goal-oriented with strong customer service knowledge and communication skills.

Strong analytical, organizational, and multitasking abilities.

Detail-oriented with a proactive and willing-to-learn attitude.

Ability to prioritize tasks and manage time effectively.

Proficient in Microsoft Excel and Google Workspace.

Professional communication skills in English.

About us

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate and dedicated experts with a vision to achieve customer success through technology enablement.