Specialist, Sales Support

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Sales Support Specialist who will assist the internal and external sales teams by handling administrative tasks and applying intermediate to advanced knowledge of product and service offerings to support customers and sales colleagues.

Duties include preparing and validating Revenue Recognition data for client sign-off, monitoring revenue and forecast inputs, maintaining pipeline hygiene, resolving billing issues, supporting forecasting, and generating

Qualifications

• Prepare and validate Revenue Recognition data for client sign-off.
• Monitor Revenue – Actuals & Scheduled Billings, pipeline and forecasting inputs.
• Conduct pipeline hygiene checks and follow up on overdue opportunities.
• Investigate and reconcile billing/invoicing issues with Ops and Finance teams.
• Support forecasting processes and track deal progression.

Responsibilities

• Prepare and validate Revenue Recognition data for client sign-off; follow up with internal Operations teams to ensure accurate categorization.
• Monitor Revenue – (Actuals & Scheduled Billings), Quoting tool status, and pipeline to identify revenue gaps or duplications, support Sales Management with clean forecasting outlooks.
• Conduct weekly and daily pipeline hygiene checks; flag issues like missing close plans or overdue opportunities and follow up with sellers.
• Investigate and reconcile billing/invoicing issues, including MS Sales decrements, disputes, and credits; collaborate with internal Ops and Finance teams to ensure accurate landing and reconciliation of issues.
• Support forecasting processes by joining or leading closing calls, tracking deal progression, and preparing forecast files.

Job description

Job Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

• Prepare and validate Revenue Recognition data for client sign-off; follow up with internal Operations teams to ensure accurate categorization.
• Monitor Revenue – (Actuals & Scheduled Billings), Quoting tool status, and pipeline to identify revenue gaps or duplications, support Sales Management with clean forecasting outlooks.
• Conduct weekly and daily pipeline hygiene checks; flag issues like missing close plans or overdue opportunities and follow up with sellers.
• Investigate and reconcile billing/invoicing issues, including MS Sales decrements, disputes, and credits; collaborate with internal Ops and Finance teams to ensure accurate landing and reconciliation of issues.
• Support forecasting processes by joining or leading closing calls, tracking deal progression, and preparing forecast files.
• Manage Support Help tickets related to pricing, tool issues, Quote tool updates, and billing escalations.
• Proactively monitor deal progress and collaborate with Quoting team and management to resolve issues in the prep or completion of deals.
• Generate and distribute reports on hygiene exceptions and billing readiness; ensure timely seller action in CRM.
• Lead or support SOS RoB reviews, providing updates, highlighting risks, and escalating blockers as needed.
• Facilitate Left-To-Go (LTG) activities during month-end and quarter-end to ensure deals are ready for closure.
• Ad-hoc support – provide ad-hoc analysis, reporting, and operational support to stakeholders as required.