Service Support Coordinator

XR Global Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

XR Global Malaysia Sdn Bhd is seeking a Service Support Coordinator to help manage end-to-end sales operations, including orders, billing, pricing, and POs across global markets. You will collaborate with Account Management, Finance, Customer Success, and other teams to ensure accurate data and timely billing.

Join a close-knit Global Service Support team that focuses on minimizing revenue leakage, improving processes, and delivering high-quality service to clients worldwide; you will learn,

Qualifications

• Diploma or bachelor’s degree in business, Finance, Accounting, Management, or a related field.
• Good communication in English, including speaking with clients over the phone.
• Basic Microsoft Excel skills and good attention to detail.
• Knowledge of SAP, Salesforce, or similar systems is a bonus, but training will be provided.
• Experience in customer service, sales support, billing, or operations is an advantage but not required.

Responsibilities

• Support the end-to-end administration of sales orders and billing activities for a portfolio of global accounts.
• Review, validate, and process sales orders to ensure completeness and accuracy prior to billing.
• Perform order amendments, price adjustments, item code updates, grouping of order lines, manual additions, and other order corrections as required.
• Maintain rate cards through updates, validation, clean-up, and ongoing system maintenance.
• Review sales orders for pricing accuracy, Purchase Order compliance, billing readiness, and system status before releasing orders.
• Initiate invoice correction requests, credit notes, and billing adjustments while obtaining required approvals.
• Monitor billing activities and support month-end billing completion.
• Track outstanding Purchase Orders (POs) with customers and internal stakeholders.
• Manage and prioritize incoming requests through shared mailboxes, ensuring requests are assigned, monitored, and completed within established SLAs.
• Prepare operational reports, dashboards, and performance metrics.

Skills

Communication skills

Microsoft Excel

Attention to detail

Team player

English speaking with clients

Education

Diploma or Bachelor's degree in business, finance, accounting, management or related field

Tools

SAP

Salesforce

Job description

As part of the Global Service Support team, the Service Support Coordinator supports the end-to-end sales operations process by making sure sales orders, billing, pricing, purchase orders, and related operational activities are handled accurately and on time. You'll work closely with Account Management, Campaign Management, Finance, Customer Success, and other teams to keep things running smoothly, with accurate data, timely billing, and a high standard of service for clients across global markets. The Service Support Coordinator plays a key role in keeping operations efficient, minimizing revenue leakage, supporting business continuity, and helping the team keep improving how things are done.

Key responsibilities

• Support the end-to-end administration of sales orders and billing activities for a portfolio of global accounts.
• Review, validate, and process sales orders to ensure completeness and accuracy prior to billing.
• Perform order amendments, price adjustments, item code updates, grouping of order lines, manual additions, and other order corrections as required.
• Maintain rate cards through updates, validation, clean-up, and ongoing system maintenance.
• Review sales orders for pricing accuracy, Purchase Order compliance, billing readiness, and system status before releasing orders.
• Initiate invoice correction requests, credit notes, and billing adjustments while obtaining required approvals.
• Monitor billing activities and support month-end billing completion.
• Track outstanding Purchase Orders (POs) with customers and internal stakeholders.
• Manage and prioritize incoming requests through shared mailboxes, ensuring requests are assigned, monitored, and completed within established SLAs.
• Prepare operational reports, dashboards, and performance metrics.

About you

• Diploma or bachelor's degree in business, Finance, Accounting, Management, or a related field.
• Good communication skills in English, including speaking with clients over the phone.
• Basic Microsoft Excel skills and good attention to detail.
• Positive attitude, willingness to learn, and a team player mindset.
• Knowledge of SAP, Salesforce, or similar systems is a bonus, but training will be provided.
• Experience in customer service, sales support, billing, or operations is an advantage but not required.

Join a close-knit, supportive Global Service Support team that works across markets and functions.

Great place to build a broad understanding of how sales operations, billing, and client relationships come together.

Room to learn, grow, and pick up new skills alongside people who genuinely help each other out.