Operation Manager

CLICK IX SDN BHD; Petaling Jaya; On-site; MYR 140,000 - 220,000; Full time

Job summary

CLICK IX SDN BHD is seeking an Operations Manager to own end-to-end operational execution. The role focuses on delivering projects, services, and platforms on time, in scope, and with quality and SLA compliance.

The candidate will translate growth into scalable, compliant operations, lead multiple teams, and drive process improvements while maintaining governance and risk controls across the organization.

Qualifications

• Experience leading and managing operations teams.
• Proven ability to build scalable operational frameworks.
• Experience with ERP, CMS, ticketing systems, and dashboards.
• Strong understanding of SLAs, SOPs, and governance processes.
• Ability to manage vendors, partners, and third-party service providers.
• Experience with cross-functional collaboration across Product, Sales, Finance, and Technology teams.

Responsibilities

• Define and execute the company's operations strategy aligned with business objectives.
• Build scalable operational frameworks to support growth.
• Establish and improve SOPs, SLAs, and governance processes.
• Act as the escalation point for operational risks and issues.
• Oversee day-to-day operations, deployments, and service delivery.
• Ensure consistent delivery across projects, clients, and platforms.
• Manage installation, maintenance, after-sales, and support workflows.
• Lead, mentor, and develop operations, technical, and support teams.
• Identify inefficiencies and implement process improvements.
• Ensure compliance with contractual SLAs, safety standards, and regulatory requirements.

Skills

Operations leadership

Scalable frameworks

ERP

CMS

Ticketing systems

Dashboards

SLA/SOP governance

Vendor/partner management

Cross-functional collaboration

Tools

ERP

CMS

Ticketing systems

Dashboards

Job description

The Operations Manager is responsible for owning and optimizing end-to-end operational execution across the business. This role ensures that projects, services, and platforms are delivered on time, within scope, and at the required quality and SLA levels. The Operations Manager bridges strategy and execution - translating business growth into scalable, efficient, and compliant operations.

Key responsibilities

• Define and execute the company's operations strategy aligned with business objectives.
• Build scalable operational frameworks to support growth.
• Establish and improve SOPs, SLAs, and governance processes.
• Act as the escalation point for operational risks and issues.
• Oversee day-to-day operations, deployments, and service delivery.
• Ensure consistent delivery across projects, clients, and platforms.
• Manage installation, maintenance, after-sales, and support workflows.
• Lead, mentor, and develop operations, technical, and support teams.
• Identify inefficiencies and implement process improvements.
• Ensure compliance with contractual SLAs, safety standards, and regulatory requirements.

About you

• Experience leading and managing operations teams.
• Proven ability to build scalable operational frameworks.
• Experience with ERP, CMS, ticketing systems, and dashboards.
• Strong understanding of SLAs, SOPs, and governance processes.
• Ability to manage vendors, partners, and third-party service providers.
• Experience with cross-functional collaboration across Product, Sales, Finance, and Technology teams.