Junior Operation Specialist (Cloud System)

Hiredly X; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Hiredly X in Kuala Lumpur is seeking a billing-focused professional to manage the full customer lifecycle, ensuring accurate invoicing and timely resolutions for customers and partners.

You will coordinate cross-functional teams, handle billing inquiries, and assist in disputes, supporting a seamless billing experience for clients and partners.

Responsibilities

• Billing and account management for full customer lifecycle.
• Coordinate with internal teams to issue invoices to customers and partners timely and accurately.
• Handle billing inquiries including discrepancies, credit notes, and payment follow-ups.
• Assist in resolving billing disputes efficiently and professionally.
• Provide support to customers and partners as needed.

Job description

Key Responsibilities

1. Billing and Account Management
   • Manage the full customer account lifecycle, including activation, suspension, and closure, ensuring billing accuracy.
   • Coordinate with internal teams to ensure timely and accurate invoice issuance to customers and partners.
   • Handle billing-related inquiries, including discrepancies, credit notes, and payment follow-ups.
   • Assist in resolving billing disputes efficiently and professionally.
2. Customer and Partner Support
   • -A...