Specialist, Account Manager

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading business solutions provider in Kuala Lumpur is seeking a Partner Manager to develop and maintain relationships with key partners and drive sales growth. Your responsibilities will include creating joint business plans, conducting regular performance reviews, and equipping partners with the necessary sales and product knowledge. The ideal candidate will have a strong background in strategic planning and relationship management. This role offers an opportunity to significantly impact revenue and market expansion.

Qualifications

• Proven track record in relationship management and partner engagement.
• Experience in sales strategy and execution.
• Strong analytical skills to monitor performance against KPIs.

Responsibilities

• Develop partnerships and align business goals.
• Conduct reviews and track performance with partners.
• Equip partners with necessary product knowledge.
• Support partners in co-marketing campaigns.

Skills

Relationship management

Sales forecasting

Strategic planning

Cross-selling

Tools

CRM tools

Job description

• Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.
• Serve as the primary point of contact for assigned partners.
• Conduct regular business reviews to align goals, performance, and action plans.
• Create joint business plans with partners to drive pipelines, revenue, and market expansion.
• Identify opportunities for upselling, cross-selling, and co-selling with partners.
• Monitor partner performance against agreed KPIs and take corrective actions where required.
• Drive partner-led sales motions and support partners through the entire sales cycle.
• Collaborate with internal sales teams to co-sell into key accounts.
• Forecast partner revenue accurately and track ongoing deal progress.
• Equip partners with product, technical, and sales knowledge needed to be successful.
• Coordinate training programs, workshops, and certifications.
• Ensure partners understand product updates, competitive positioning, and value propositions.
• Work with partners to develop and execute co-marketing campaigns.
• Promote partner-led events, webinars, and demand-generation activities.
• Support partners in building strong market presence and brand alignment.
• Ensure partners adhere to company policies, programs, and compliance requirements.
• Manage partner onboarding processes to ensure smooth activation.
• Use CRM tools to track partner engagements, opportunities, and overall business health.
• Work closely with sales, marketing, finance, operations, and support teams to deliver a seamless partner experience.
• Provide partner feedback to product and leadership teams for continuous improvement.