Operation Manager (F&B)

TEA GARDEN MANAGEMENT SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Benefits offered by this job

Medical Education support

Dental Training

Medical Benefit

Staff Dining Discount

Job summary

TEA GARDEN MANAGEMENT SDN. BHD. is seeking an experienced Operations Manager to lead a multi-outlet restaurant network in Kuala Lumpur, focusing on improving outlet performance, service quality, productivity, efficiency and profitability.

You will develop and implement robust operational systems, SOPs, and improvement initiatives while coordinating with Operations Support, IT, and Maintenance teams. The role emphasizes strong leadership, budgeting discipline and regulatory compliance.

Qualifications

• Minimum 5–8 years of operations management experience in a chain restaurant environment with more than 20 outlets.
• Strong knowledge of restaurant operations, financial and budgeting management, people leadership and training.
• Working knowledge of GMP, HALAL, ISO and food safety standards.
• Strong decision-making, communication, analytical and problem-solving skills.
• Ability to manage multiple priorities and work effectively under pressure.

Responsibilities

• Lead and oversee multi-outlet restaurant operations to improve outlet performance, service quality, productivity, efficiency and profitability
• Develop and implement effective operational systems, SOPs, policies and improvement initiatives
• Coordinate with Operations Support, IT, Repair & Maintenance and other departments
• Monitor customer satisfaction, financial performance, budgeting and operational standards
• Drive continuous improvement and operational excellence
• Lead, coach and develop the restaurant operations team to strengthen performance, employee engagement and succession capability

Skills

Operations management

Budgeting

People leadership

Food safety standards

Decision making

Communication

Analytical skills

Time management

Job description

Lead and oversee multi-outlet restaurant operations to improve outlet performance, service quality, productivity, efficiency and profitability. Develop and implement effective operational systems, SOPs, policies and improvement initiatives while coordinating with Operations Support, IT, Repair & Maintenance and other departments.

Key responsibilities

Lead and oversee multi-outlet restaurant operations to improve outlet performance, service quality, productivity, efficiency and profitability

Develop and implement effective operational systems, SOPs, policies and improvement initiatives

Coordinate with Operations Support, IT, Repair & Maintenance and other departments

Monitor customer satisfaction, financial performance, budgeting and operational standards

Drive continuous improvement and operational excellence

Lead, coach and develop the restaurant operations team to strengthen performance, employee engagement and succession capability

About you

Minimum 5–8 years of operations management experience in a chain restaurant environment with more than 20 outlets

Strong knowledge of restaurant operations, financial and budgeting management, people leadership and training

Working knowledge of GMP, HALAL, ISO and food safety standards

Strong decision-making, communication, analytical and problem-solving skills

Ability to manage multiple priorities and work effectively under pressure

Unlock job insights

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as an operations manager?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Food and Beverage Operations Manager?

Established in 2005, our vision for Tea Garden is to build a legacy of Malaysian food culture that brings back memories and satisfaction to everyone in the world. We fulfil our vision by promoting authentic Malaysian culture through our distinctive cuisine made from fresh, quality ingredients.

We believe good food brings people together. Our Malaysian cuisine plays an important role in breaking the barriers of language, race, and all walks of life by embracing the multicultural flavours of Malaysia. Each dish is made to nourish the soul and body and make our customers feel loved.

Our founder, Mr. Tan Chek Kiang has almost 40 years of experience in the Food & Beverage business. He has accumulated invaluable experiences from working at Chinese seafood restaurants, and traditional coffee shops, and now helms the reins at the company. Our Executive Chef, Mr. Yap Teck Peng, has close to 50 years of experience in the Food and beverage industry in Malaysia, Singapore, Switzerland and New Zealand. Both Mr. Tan and Mr. Yap believe that serving fresh, quality and authentic Malaysian delicacies comes from the heart to ensure that our customers enjoy the best taste of Malaysia.

Managed by a team of passionate individuals devoted to preserving and promoting Malaysian cuisine, our chain of restaurants has since expanded locally as well as globally; bringing delicious and quality cuisine for the enjoyment of our customers.

'Great Taste with Story'

Established in 2005, our vision for Tea Garden is to build a legacy of Malaysian food culture that brings back memories and satisfaction to everyone in the world. We fulfil our vision by promoting authentic Malaysian culture through our distinctive cuisine made from fresh, quality ingredients.

We believe good food brings people together. Our Malaysian cuisine plays an important role in breaking the barriers of language, race, and all walks of life by embracing the multicultural flavours of Malaysia. Each dish is made to nourish the soul and body and make our customers feel loved.

Our founder, Mr. Tan Chek Kiang has almost 40 years of experience in the Food & Beverage business. He has accumulated invaluable experiences from working at Chinese seafood restaurants, and traditional coffee shops, and now helms the reins at the company. Our Executive Chef, Mr. Yap Teck Peng, has close to 50 years of experience in the Food and beverage industry in Malaysia, Singapore, Switzerland and New Zealand. Both Mr. Tan and Mr. Yap believe that serving fresh, quality and authentic Malaysian delicacies comes from the heart to ensure that our customers enjoy the best taste of Malaysia.

Managed by a team of passionate individuals devoted to preserving and promoting Malaysian cuisine, our chain of restaurants has since expanded locally as well as globally; bringing delicious and quality cuisine for the enjoyment of our customers.

'Great Taste with Story'

Perks and benefits

• Medical Education support
• Dental Training
• Medical Benefit
• Staff Dining Discount