IT Business Analysts

TEA GARDEN MANAGEMENT SDN. BHD.; Johor Bahru; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Medical Education support

Dental Training

Medical Benefit

Staff Dining Discount

Job summary

Tea Garden Management Sdn. Bhd.

in Malaysia is seeking an IT Business Analyst to gather, analyse and document business requirements from departments and outlet operations, review workflows, identify opportunities for system improvement, automation and digitalisation, and translate requirements into clear functional specifications and process flows. You will act as the liaison between users, the internal IT team and external vendors, coordinate system testing and UAT, monitor progress, prepare

Responsibilities

• Gather, analyse and document business requirements from departments and outlet operations.
• Review current workflows and identify opportunities for system improvement, automation and digitalisation.
• Translate business requirements into clear functional specifications, process flows and system requirements.
• Act as the liaison between users, the internal IT team and external system vendors.
• Coordinate system testing and User Acceptance Testing (UAT), including test scenarios, issue tracking and user sign-off.
• Monitor project progress and ensure system requirements are delivered within the agreed scope and timeline.
• Analyse system issues, identify root causes and coordinate appropriate solutions with the relevant parties.
• Prepare reports, dashboards and data analysis to support management decision-making.
• Maintain proper documentation, including business requirements, process flows, system changes and user guides.
• Conduct system briefings and training for users before implementation.
• Support change management and monitor user adoption after system rollout.
• Ensure system solutions comply with Company policies, operational requirements and data-security standards.
• Perform other IT-related duties assigned by Management.

Job description

Gather, analyse and document business requirements from departments and outlet operations.

Review current workflows and identify opportunities for system improvement, automation and digitalisation.

Translate business requirements into clear functional specifications, process flows and system requirements.

Act as the liaison between users, the internal IT team and external system vendors.

Coordinate system testing and User Acceptance Testing (UAT), including test scenarios, issue tracking and user sign-off.

Monitor project progress and ensure system requirements are delivered within the agreed scope and timeline.

Analyse system issues, identify root causes and coordinate appropriate solutions with the relevant parties.

Prepare reports, dashboards and data analysis to support management decision-making.

Maintain proper documentation, including business requirements, process flows, system changes and user guides.

Conduct system briefings and training for users before implementation.

Support change management and monitor user adoption after system rollout.

Ensure system solutions comply with Company policies, operational requirements and data-security standards.

Perform other IT-related duties assigned by Management.

Established in 2005, our vision for Tea Garden is to build a legacy of Malaysian food culture that brings back memories and satisfaction to everyone in the world. We fulfil our vision by promoting authentic Malaysian culture through our distinctive cuisine made from fresh, quality ingredients.

We belief good food brings people together. Our Malaysian cuisine plays an important role in breaking the barriers of language, race, and all walks of life by embracing the multicultural flavours of Malaysia. Each dish is made to nourish the soul and body and make our customers feel loved.

Our founder, Mr. Tan Chek Kiang has almost 40 years of experience in the Food & Beverage business. He has accumulated invaluable experiences from working at Chinese seafood restaurants, and traditional coffee shops, and now helms the reins at the company. Our Executive Chef, Mr. Yap Teck Peng, has close to 50 years of experience in the Food and beverage industry in Malaysia, Singapore, Switzerland and New Zealand. Both Mr. Tan and Mr. Yap believe that serving fresh, quality and authentic Malaysian delicacies comes from the heart to ensure that our customers enjoy the best taste of Malaysia.

Managed by a team of passionate individuals devoted to preserving and promoting Malaysian cuisine, our chain of restaurants has since expanded locally as well as globally; bringing delicious and quality cuisine for the enjoyment of our customers.

'Great Taste with Story'

Established in 2005, our vision for Tea Garden is to build a legacy of Malaysian food culture that brings back memories and satisfaction to everyone in the world. We fulfil our vision by promoting authentic Malaysian culture through our distinctive cuisine made from fresh, quality ingredients.

We belief good food brings people together. Our Malaysian cuisine plays an important role in breaking the barriers of language, race, and all walks of life by embracing the multicultural flavours of Malaysia. Each dish is made to nourish the soul and body and make our customers feel loved.

Our founder, Mr. Tan Chek Kiang has almost 40 years of experience in the Food & Beverage business. He has accumulated invaluable experiences from working at Chinese seafood restaurants, and traditional coffee shops, and now helms the reins at the company. Our Executive Chef, Mr. Yap Teck Peng, has close to 50 years of experience in the Food and beverage industry in Malaysia, Singapore, Switzerland and New Zealand. Both Mr. Tan and Mr. Yap believe that serving fresh, quality and authentic Malaysian delicacies comes from the heart to ensure that our customers enjoy the best taste of Malaysia.

Managed by a team of passionate individuals devoted to preserving and promoting Malaysian cuisine, our chain of restaurants has since expanded locally as well as globally; bringing delicious and quality cuisine for the enjoyment of our customers.

Perks and benefits Medical Education support Dental Training, Medical Benefit, Staff Dining Discount,

What can I earn as an IT Business Analyst