Operation Manager - Chiller Service

Inter Island Group Pte Ltd.; Batu Kawan; On-site; MYR 120,000 - 180,000; Full time

Job summary

Inter Island Group Pte Ltd in Penang is seeking a Service Operations Manager to lead a team of technicians and oversee day-to-day service delivery. You will ensure timely responses to inquiries and service requests, and uphold high quality aligned with SOPs and ISO standards.

You will plan, optimize resources, manage inventory and logistics, and collaborate across Sales, Engineering and Quality. Strong leadership, Bahasa Malaysia/English/Chinese skills, and process discipline are essential.

Qualifications

• Diploma or Bachelor's degree in Engineering, Operations Management or related field.
• Minimum 5 years' experience in chiller service operations.
• Strong knowledge of chiller service processes and safety standards.
• Proven leadership and team management skills.
• Excellent communication, planning and organizational abilities.

Responsibilities

• Manage a team of technicians and oversee day-to-day service operations.
• Ensure timely response to customer inquiries and service requests.
• Oversee planning, optimization and scheduling for service delivery.
• Monitor KPIs like response time, resolution time, and quality.
• Control inventory, parts, tools and logistics for service.
• Lead training, safety and compliance programs; liaison with Sales/Engineering.
• Prepare regular service performance and operational reports.

Skills

Leadership

Team management

Planning & organizing

Communication

Cross-functional collaboration

Bahasa Malaysia / English / Chinese

Education

Diploma or Bachelor’s in Engineering

Operations Management or related field

Tools

MS Office

ERP / service management systems

Job description

Manage a team of technicians and oversee the day-to-day operations of the service department to ensure timely response to customer inquiries and service requests.

Ensure timely and high-quality service delivery in alignment with customer expectations and company SOP standards.

Provide hands-on support to service operations as and when required.

Monitor service KPIs including response time, resolution time and service quality, and implement corrective actions as needed.

2. Planning and Optimization

Develop and execute service planning strategies to improve operational efficiency and resource utilization.

Optimize workforce scheduling and assignment to ensure effective coverage and minimal downtime.

Analyze operational data and trends to identify areas for continuous improvement.

3. Inventory and Logistics Oversight

Manage service inventory, ensuring accurate stock levels of spare parts, tools and consumables.

Coordinate with procurement and warehouse teams to ensure timely replenishment of inventory.

Oversee logistics related to service parts delivery, returns and field support operations.

4. Resource and Training Management

Supervise service teams including technicians, coordinators and support staff.

Identify training needs and implement continuous development programs to upskill service personnel.

Ensure compliance with safety, quality and technical standards through structured training initiatives.

5. Cross-Functional Collaboration

Liaise with internal departments including Sales, Engineering, Quality and Supply Chain to align service operations with business goals.

Act as the primary escalation point for service-related issues and ensure timely resolution.

6. Reporting and Documentation

Prepare regular reports on service performance, inventory status and operational challenges.

Maintain documentation and records in compliance with ISO standards and internal audit requirements.

Requirements

Diploma or Bachelor's Degree in Engineering, Operations Management or a related field.

Minimum 5 years' experience in chiller service operations.

Strong knowledge of chiller technical service processes.

Proven hands-on chiller experience is an advantage.

Proven leadership and team management skills.

Excellent communication, planning and organizational abilities.

Proficient in MS Office; experience with ERP or service management systems is an advantage.

Able to work independently in a fast-paced, customer-focused environment.

Good command of Bahasa Malaysia, English and Chinese, both written and spoken.

Additional language skills will be an added advantage.

Only shortlisted candidates will be notified.