OPERATION MANAGER

D & D FOOD & BEVERAGE SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

D&D Food & Beverage Sdn. Bhd. is seeking an Operations Manager to oversee several outlets in the region, ensuring consistent service, brand standards, and profitability. The role requires leading branch teams, conducting inspections, and driving growth across locations.

The ideal candidate will have extensive multi-outlet or F&B management experience, strong leadership, and the ability to travel frequently while maintaining high performance across all outlets.

Qualifications

• 10–15 years of management experience, preferably in multi-outlet or F&B operations.
• Strong leadership and problem-solving skills.
• Frequent travel between cities/outlets.
• Excellent communication and team management abilities.
• Ability to work independently across multiple locations.
• Experience managing multi-branch operations with SOP implementation.

Responsibilities

• Oversee daily operations across multiple outlets/branches in the assigned region.
• Ensure all locations follow company SOPs, quality standards, and brand guidelines.
• Identify operational issues and implement effective solutions.
• Travel regularly between branches to monitor performance and support teams.
• Conduct scheduled and surprise outlet inspections.
• Ensure each outlet maintains consistent service and operational standards.
• Supervise and guide branch managers and outlet teams.
• Conduct training and performance evaluations.
• Monitor outlet sales performance and profitability.
• Ensure all outlets maintain brand consistency and customer service standards.

Skills

Leadership

Travel frequently

Communication

Team management

Problem-solving

Independent work

Analytical thinking

Job description

We are looking for a dynamic Operation Manager to oversee and manage operations across multiple locations within the assigned region. The operation Manager will ensure smooth operations, maintain brand standards, support branch teams, and drive business growth. This role requires frequent travel between outlets to monitor performance and provide leadership support.

Key responsibilities

Oversee daily operations across multiple outlets/branches in the assigned region

Ensure all locations follow company SOPs, quality standards, and brand guidelines

Identify operational issues and implement effective solutions

Travel regularly between branches to monitor performance and support teams

Conduct scheduled and surprise outlet inspections

Ensure each outlet maintains consistent service and operational standards

Supervise and guide branch managers and outlet teams

Conduct training and performance evaluations

Monitor outlet sales performance and profitability

Ensure all outlets maintain brand consistency and customer service standards

About you

Minimum 10–15 years management experience (preferably multi-outlet or F&B operations)

Strong leadership and problem-solving skills

Willing to travel frequently between cities/outlets

Excellent communication and team management skills

Ability to work independently and handle multiple locations

Experience managing multi-branch operations

Strong understanding of SOP implementation and operational efficiency

Good analytical and decision-making ability