Operation & Customer Service Executive

Howdy Master Sdn Bhd; Masai; On-site; MYR 24,000 - 42,000; Full time

Job summary

Howdy Master Sdn Bhd in Malaysia is seeking a diligent Operations & Customer Support Associate to handle daily activities and ensure smooth business operations. You will answer inquiries via phone, email, WhatsApp and other channels, process orders, maintain records and coordinate with internal teams to meet delivery timelines.

Fresh graduates are encouraged to apply and you will develop strong communication, teamwork and problem-solving skills in a supportive environment.

Qualifications

• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills.
• Basic computer skills, including Microsoft Office (Word and Excel).
• Responsible, organized, detail-oriented and willing to learn.
• Able to work independently and as part of a team.
• Good problem-solving skills and a positive working attitude.

Responsibilities

• Handle daily operational activities and ensure smooth business operations.
• Attend to customer enquiries via phone, email, WhatsApp and other communication channels.
• Provide customer support, handle complaints and follow up on customer requests.
• Process customer orders, prepare documents and maintain accurate records.
• Coordinate with internal departments to ensure timely delivery of services and operations.
• Monitor order status, delivery arrangements and operational schedules.
• Prepare daily reports, update databases and perform general administrative duties.
• Assist in resolving operational issues and improving work processes.
• Maintain good relationships with customers and business partners.

Skills

Communication

Interpersonal skills

Problem solving

Team player

Detail oriented

Tools

Microsoft Office

Job description

Handle daily operational activities and ensure smooth business operations.

Attend to customer enquiries via phone, email, WhatsApp and other communication channels.

Provide customer support, handle complaints and follow up on customer requests.

Process customer orders, prepare documents and maintain accurate records.

Coordinate with internal departments to ensure timely delivery of services and operations.

Monitor order status, delivery arrangements and operational schedules.

Prepare daily reports, update databases and perform general administrative duties.

Assist in resolving operational issues and improving work processes.

Maintain good relationships with customers and business partners.

Job Requirements:

Fresh graduates are encouraged to apply.

Good communication and interpersonal skills.

Basic computer skills, including Microsoft Office (Word and Excel).

Responsible, organized, detail-oriented and willing to learn.

Able to work independently and as part of a team.

Good problem-solving skills and a positive working attitude.