Operation and Service Project Manager

Businesslist; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Regional leadership opportunities

AI and automation exposure

Competitive compensation and benefits

Job summary

Businesslist is seeking an experienced Operations Leader to drive the regional telecom managed services across APAC. You will oversee NOC, FLM and OSS operations, define governance and processes, and lead improvements with AI-powered automation.

You will manage major incidents, stakeholder communications, and vendor performance, while ensuring SLAs, KPIs, and EHS compliance are met in a fast-paced, multicultural environment.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Minimum 5 years in telecommunications operations/maintenance.
• Experience managing network operations, managed services, or O&M functions.
• Strong knowledge of NOC, OSS/IT systems, ITIL/eTOM, or PMP.
• Experience with AI-driven technologies and automation to boost performance.
• Proven leadership of cross-functional teams and stakeholders.
• Excellent communication and presentation skills for senior-level audiences.
• Able to travel regionally across APAC as required.

Responsibilities

• Lead operations and maintenance management of telecom managed services.
• Oversee NOC, FLM, and OSS functional areas and performance against SLAs/KPIs.
• Develop and implement operational methodologies, governance, and templates.
• Drive continuous improvement and automation initiatives.
• Manage customer relationships, incidents, and stakeholder communications.
• Oversee procurement planning, vendor management, and subcontractor performance.
• Ensure compliance with quality, EHS, risk controls, and governance policies.
• Prepare customer reports and manage expectations.
• Travel to support regional projects across APAC.

Skills

Operations leadership

Network operations management

Stakeholder management

Communication & presentation

Analytical mindset

Travel readiness

Education

Bachelor's degree in Telecommunications/Engineering/IT

Tools

ITIL/eTOM knowledge

OSS/IT systems

AI/Automation tools

Job description

• Lead the overall operations and maintenance management of telecommunications managed service projects.
• Oversee network operations across First Line Maintenance (FLM), Network Operations Center (NOC), and Operations Support Systems (OSS).
• Develop and implement operational methodologies, processes, procedures, tools, templates, and governance frameworks.
• Monitor network performance and service delivery against agreed Service Level Agreements (SLA) and Key Performance Indicators (KPI).
• Leverage AI-powered and automation solutions to improve operational efficiency, quality, and service delivery performance.
• Manage customer relationships, major incidents, escalations, and stakeholder communications.
• Drive procurement planning, vendor management, and subcontractor performance within project delivery.
• Ensure compliance with quality standards, Environmental Health & Safety (EHS) requirements, risk controls, and internal governance policies.
• Prepare customer reports, present project achievements, and manage customer expectations.
• Identify opportunities for operational transformation and continuous improvement initiatives.

The Successful Applicant

• Bachelor's Degree or higher in Telecommunications, Engineering, Information Technology, or a related discipline.
• Minimum 5 years of experience within the telecommunications industry.
• Proven experience managing network operations, managed services, or telecommunications operations and maintenance functions.
• Strong understanding of NOC operations, field operations, network performance management, OSS/IT systems, ITIL, eTOM, PMP, or similar operational frameworks.
• Experience utilizing AI-driven technologies, automation tools, or digital transformation initiatives to improve operational performance.
• Strong leadership capabilities with experience managing cross-functional teams and stakeholders.
• Excellent communication and presentation skills, with the ability to engage senior management, department heads, and executive-level stakeholders.
• Strong analytical mindset with the ability to identify operational performance gaps and implement improvements.
• Excellent interpersonal, negotiation, and customer management skills.
• Able to perform effectively in a fast-paced, multicultural, and customer-focused environment.
• Willingness to travel frequently and support regional projects across the Asia Pacific region.

What's on Offer

• Opportunity to lead large-scale regional managed service projects.
• Exposure to cutting-edge AI and automation-driven network operations.
• Regional stakeholder management and leadership responsibilities.
• Dynamic and multicultural working environment.
• Strong career growth opportunities within a global technology organization.
• Competitive compensation and benefits package.
• Opportunity to drive operational transformation and business impact across APAC.