Program Manager

Systems Limited; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Systems Limited seeks a Program Manager to lead end-to-end planning, execution, governance, and delivery of large-scale telecommunications technology programs, including BSS/OSS transformation, CRM, billing, order management, and digital channels.

The role provides senior program leadership across multiple workstreams, managing budgets, risks, and stakeholder relationships, ensuring delivery on time, within budget, and to quality standards.

Qualifications

• Bachelor's degree in computer science, Engineering, Information Technology, Telecommunications, or related discipline.
• 12+ years of IT/telecom experience, including 6+ years in program or senior project management.
• Proven track record delivering telecoms BSS/OSS or digital transformation programs.
• Experience managing multi-vendor teams and multi-million-dollar programs.
• Strong command of program/project management methodologies and tools: Agile/Scrum, Waterfall, PMBOK, Jira, MS Project.
• Certifications such as PMP, PRINCE2, PgMP, CSM/PSM, and ITIL preferred.
• Prior experience working with telecom operators in the APAC region is desirable.

Responsibilities

• Lead end-to-end delivery of complex telecom programs across multiple workstreams and manage scope, schedule, budget, quality, risks, and dependencies.
• Develop and maintain integrated program plans, roadmaps, and governance frameworks.
• Serve as the primary point of accountability to telco client stakeholders and executive sponsors.
• Establish and chair governance forums, steering committees, and status reviews with transparent reporting on progress, risks, issues, and financials.
• Manage program budgets, forecasts, revenue recognition, resource costs and margins across Fixed Cost and Time & Material engagements.
• Direct cross-functional and multi-vendor delivery teams (business analysts, solution architects, developers, QA, operations).
• Oversee risk, issue, and change management with mitigation strategies and structured change-control processes.
• Ensure adherence to SDLC, quality, security, and compliance standards.
• Coordinate SIT, UAT, migration, cutover, and go-live activities.
• Drive resource planning, capacity management, and stakeholder communication across the program lifecycle.
• Provide leadership, mentoring, and performance management to project managers and delivery leads.
• Identify opportunities for account growth and support proposals and statements of work with account management.

Skills

Agile/Scrum

Waterfall

PMBOK

Jira

MS Project

Leadership

Stakeholder management

Negotiation

Education

Bachelor's degree in computer science, Engineering, Information Technology, Telecommunications, or related discipline

Master's / MBA preferred

Tools

Jira

MS Project

Job description

Systems Limited is looking for a Program Manager to lead the end-to-end planning, execution, governance, and successful delivery of large-scale telecommunications technology programs. The role provides senior program leadership across multiple concurrent workstreams, including BSS/OSS transformation, CRM, billing, order management, and digital channels, ensuring delivery is on time, within budget, and aligned with agreed quality and contractual standards.

Responsibilities:

• Lead the end-to-end delivery of complex telecommunications programs, managing scope, schedule, budget, quality, risks, and dependencies across multiple concurrent projects and workstreams.
• Develop and maintain integrated program plans, roadmaps, and governance frameworks, aligning delivery with the client's strategic and commercial objectives.
• Serve as the primary point of accountability to telco client stakeholders and executive sponsors, managing expectations, reporting, and relationship health.
• Establish and chair program governance forums steering committees, program boards, and status reviews providing transparent reporting on progress, risks, issues, and financials.
• Manage program financials budgets, forecasts, revenue recognition, resource costs, and margin ensuring commercial performance across Fixed Cost and Time & Material engagements.
• Direct cross-functional and multi-vendor delivery teams (business analysts, solution architects, developers, QA, and operations), including onshore and offshore resources.
• Oversee risk, issue, and change management, implementing mitigation strategies and enforcing structured change-control processes to protect delivery outcomes.
• Ensure adherence to program delivery methodologies (Agile, Waterfall, or hybrid) and to the client's SDLC, quality, security, and compliance standards.
• Coordinate SIT, UAT, migration, cutover, and go-live activities, ensuring readiness, business continuity, and successful transition to operations.
• Drive resource planning, capacity management, and stakeholder communication across the program lifecycle.
• Provide leadership, mentoring, and performance management to project managers and delivery leads within the program.
• Identify opportunities for account growth and service expansion, supporting proposals and statements of work in coordination with account management

Requirements:

• Bachelor's degree in computer science, Engineering, Information Technology, Telecommunications, or related discipline (Master's / MBA preferred).
• Minimum 12+ years of overall IT/telecom experience, including 6+ years in program or senior project management of large-scale technology programs.
• Proven track record of delivering telecommunications, BSS/OSS or digital transformation programs (CRM, billing, order management, charging, provisioning, or digital channels).
• Demonstrated experience managing multi-million-dollar programs, multi-vendor teams, and complex client stakeholder environments.
• Strong command of program/project management methodologies and tools Agile/Scrum, Waterfall, PMBOK, Jira, MS Project.
• Excellent financial, commercial, and contract management acumen across Fixed Cost and T&M engagements.
• Outstanding stakeholder management, executive communication, negotiation, and leadership skills.
• Relevant professional certifications strongly preferred: PMP, PRINCE2, PgMP, Certified Scrum Master (CSM/PSM), and/or ITIL.
• Prior experience working with telecom operators in the APAC region is highly desirable.