Regional AI-Driven Ops & Service Project Manager

Businesslist; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Regional leadership opportunities

AI and automation exposure

Competitive compensation and benefits

Job summary

Businesslist is seeking an experienced Operations Leader to drive the regional telecom managed services across APAC. You will oversee NOC, FLM and OSS operations, define governance and processes, and lead improvements with AI-powered automation.

You will manage major incidents, stakeholder communications, and vendor performance, while ensuring SLAs, KPIs, and EHS compliance are met in a fast-paced, multicultural environment.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Minimum 5 years in telecommunications operations/maintenance.
• Experience managing network operations, managed services, or O&M functions.
• Strong knowledge of NOC, OSS/IT systems, ITIL/eTOM, or PMP.
• Experience with AI-driven technologies and automation to boost performance.
• Proven leadership of cross-functional teams and stakeholders.
• Excellent communication and presentation skills for senior-level audiences.
• Able to travel regionally across APAC as required.

Responsibilities

• Lead operations and maintenance management of telecom managed services.
• Oversee NOC, FLM, and OSS functional areas and performance against SLAs/KPIs.
• Develop and implement operational methodologies, governance, and templates.
• Drive continuous improvement and automation initiatives.
• Manage customer relationships, incidents, and stakeholder communications.
• Oversee procurement planning, vendor management, and subcontractor performance.
• Ensure compliance with quality, EHS, risk controls, and governance policies.
• Prepare customer reports and manage expectations.
• Travel to support regional projects across APAC.

Skills

Operations leadership

Network operations management

Stakeholder management

Communication & presentation

Analytical mindset

Travel readiness

Education

Bachelor's degree in Telecommunications/Engineering/IT

Tools

ITIL/eTOM knowledge

OSS/IT systems

AI/Automation tools

Job description

Businesslist is seeking an experienced Operations Leader to drive the regional telecom managed services across APAC. You will oversee NOC, FLM and OSS operations, define governance and processes, and lead improvements with AI-powered automation.

You will manage major incidents, stakeholder communications, and vendor performance, while ensuring SLAs, KPIs, and EHS compliance are met in a fast-paced, multicultural environment.