Senior IT Backup & Storage Operations Manager

Persistent Systems; Selangor; Hybrid; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Project parties

Long Service awards

Flexible work hours

Group term life insurance

Mediclaim hospitalization for depend.

Job summary

Persistent Systems is seeking a highly experienced Support Manager in Selangor, Malaysia. You will lead a team of engineers responsible for backup and storage operations across VM, OS, VMware, on-prem and cloud environments.

You will drive automation, ITIL processes, and incident management to ensure reliable performance. The role requires 10–12 years of infrastructure/backup experience, strong Windows/Linux, VMware expertise, and knowledge of backup tools.

Qualifications

• 10-12 years in infrastructure/backup operations.
• Technical understanding of Windows/Linux servers, VMware/Hyper-V, and networking.
• Knowledge of backup tools: Commvault, NetBackup, Veeam, Veritas.
• ITSM tools: ServiceNow, Jira.
• Automation: PowerShell and Bash.

Responsibilities

• Lead a team of L1/L2 engineers handling day-to-day backup/storage operations.
• Monitor incident queues, prioritize issues, and ensure SLA compliance.
• Oversee policy-based backups for VMs, OS, VMware, databases, virtualization and storage systems (on-prem/cloud).
• Handle escalations, issues, and ensure timely resolution.
• Coordinate with L3 teams and vendors for escalations.
• Implement ITIL best practices for incident, problem, and change management.
• Drive automation and process improvements to enhance efficiency.
• Collaborate with customer-side support engineers to identify gaps and implement improvements.
• Manage resource allocation, timelines, and risk mitigation.

Skills

People Management

Support

Project Management

Tools

Windows Server

Linux Server

VMware/Hyper-V

Backups: Commvault

Backups: NetBackup

Backups: Veeam

Backups: Veritas

ITSM Tools: ServiceNow

ITSM Tools: Jira

Automation: PowerShell

Automation: Bash

Job description

Persistent Systems is seeking a highly experienced Support Manager in Selangor, Malaysia. You will lead a team of engineers responsible for backup and storage operations across VM, OS, VMware, on-prem and cloud environments.

You will drive automation, ITIL processes, and incident management to ensure reliable performance. The role requires 10–12 years of infrastructure/backup experience, strong Windows/Linux, VMware expertise, and knowledge of backup tools.