Onsite Service Engineer (AI Data Center - Johor)

Dell Global Business Center Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Dell Technologies Malaysia is seeking an On-Site Service Engineer to provide hands-on technical support for AI Server systems at customer sites. You will help maintain system availability, troubleshoot hardware, firmware, and software issues, and drive rapid recovery during outages.

The role requires 3–6 years of field service or data center experience, a Bachelor’s degree in IT or Computer Engineering, the ability to lift up to 50 lbs, and willingness to travel to customer sites.

Qualifications

• 3-6 years of experience in field service, data center or technical support for AI server, storage, networking hardware and data center environments, including diagnostics, repair and component replacement.
• Bachelor’s degree in IT, Computer Engineering, or related field.
• Strong ability to interpret system logs, diagnostic outputs and performance data for troubleshooting and root cause analysis.
• Flexibility to support on-call, overtime, or alternative schedules and travel to customer sites as required.
• Ability to lift and move equipment up to 50 lbs, with valid driver’s license and reliable transportation.

Responsibilities

• Provide on-site technical support for AI Server systems, ensuring reliability and minimal downtime.
• Troubleshoot hardware, firmware, and software issues; perform root cause analysis and corrective actions.
• Perform server maintenance including part replacements, firmware upgrades, health checks, and FCOs.
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and propose improvements to boost service efficiency and reliability.
• Provide technical guidance and documentation as a trusted advisor on Dell AI and data center infrastructure.

Skills

Field service experience

System logs interpretation

Travel readiness

Heavy lifting (50 lbs)

Education

Bachelor’s degree in IT or Computer Engineering

Tools

Dell Proven Professional Certification

CompTIA Network+/Server+

CCNA

VMware VCP

RHCSA/RHCE

ITIL

Kubernetes CKA

Job description

Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

What you’ll achieve

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as an On-Site Service Engineer in Johor.

You will:

Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.

Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.

Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).

Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.

Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.

Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

3-6 years of experience in field service, or data center or technical support experience with AI server, storage, networking hardware, and data center environments, including system diagnostics, repair, and component replacement with a Bachelor’s degree in IT, Computer Engineering, or a related field.

Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.

Flexibility to support on-call, overtime, or alternative work schedules and travel to customer sites as required.

Ability to lift and move equipment up to 50 lbs, with a valid driver’s license and reliable transportation.

Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications.

Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage.

Experience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments will be an added advantage.

Consumer Electronics Manufacturing 1,001-5,000 employees

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play — providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity.

With 3 sites across the country, Penang (SWTC), Bukit Minyak (APCC2) & Cyberjaya, Dell Technologies Malaysia family has expanded its operations since first established in 1995 and now with 4,000 team members we provide support in 50 countries within the Asia Pacific & Japan region.

Here at Dell Technologies Malaysia, you will find a great company culture where innovation, inspiring leadership, passion for technology and flexibility bring the very best of our people. We don’t only provide you with the opportunity to grow with us but we also listen and share with you. Our people are our greatest asset and we put in our best efforts to inspire our leaders to champion and help our team members to thrive, achieve career aspirations and have fun. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities — all at a company that is proud to be diverse and inclusive.

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play — providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity.

With 3 sites across the country, Penang (SWTC), Bukit Minyak (APCC2) & Cyberjaya, Dell Technologies Malaysia family has expanded its operations since first established in 1995 and now with 4,000 team members we provide support in 50 countries within the Asia Pacific & Japan region.

Here at Dell Technologies Malaysia, you will find a great company culture where innovation, inspiring leadership, passion for technology and flexibility bring the very best of our people. We don’t only provide you with the opportunity to grow with us but we also listen and share with you. Our people are our greatest asset and we put in our best efforts to inspire our leaders to champion and help our team members to thrive, achieve career aspirations and have fun. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities — all at a company that is proud to be diverse and inclusive.