Onsite Service Engineer - AI Data Center

Dell Technologies Inc.; Cyberjaya; On-site; MYR 70,000 - 105,000; Full time

Job summary

Dell Technologies is seeking an On-Site Service Engineer to support AI Data Center Server systems in Cyberjaya. You will provide hands-on maintenance, troubleshoot complex hardware and firmware issues, and drive rapid recovery during outages.

You will work with customers and cross-functional teams to maintain uptime and reliability. The role requires 2-5 years in technical support or data center roles, with hands-on experience across server, storage, and networking hardware, and the ability to

Qualifications

• 2-5 years of experience in technical support, field engineering, or data center support.
• Hands-on experience with server, storage, networking hardware, and data center environments, including system diagnostics, repair, and component replacement.
• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.
• Flexibility to support on-call, overtime, or alternative work schedules and travel to customer sites as required.
• Ability to lift and move equipment up to 50 lbs, with a valid driver's license and reliable transportation.

Responsibilities

• Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Skills

Server hardware

Storage hardware

Networking hardware

Diagnostics and troubleshooting

Root cause analysis

On-site field support

Driver's license

Education

Associate or Bachelor's degree in IT/Computing

Tools

Dell Proven Professional Certification

CompTIA Network+/Server+

CCNA

RHCSA/RHCE

VMware VCP

Kubernetes CKA

Job description

On-site Service Engineer - AI Data Center

Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands‑on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

What you\'ll achieve

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as an On‑Site Service Engineer in Cyberjaya.

You will:

• Provide on‑site technical support for AI Server systems, ensuring system reliability and minimal downtime.


• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.


• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).


• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.


• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.


• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here\'s what we are looking for with this role:

Essential Requirements

• 2-5 years of experience in technical support, field engineering, or data center support.


• Hands‑on experience with server, storage, networking hardware, and data center environments, including system diagnostics, repair, and component replacement.


• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.


• Flexibility to support on‑call, overtime, or alternative work schedules and travel to customer sites as required.


• Ability to lift and move equipment up to 50 lbs, with a valid driver's license and reliable transportation.

Desirable Requirements

• Associate or Bachelor's degree in IT, Computer Engineering, or a related field.


• Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications.


• Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage.


• Experience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments will be an added advantage.