Onsite IT Support Specialist — VIP & AV Helpdesk

TECEZE; Bayan Lepas; On-site; MYR 36,000 - 54,000; Full time

Job summary

TECEZE in Bayan Lepas, Penang, Malaysia, seeks an IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable. You will troubleshoot desktops and laptops, configure hardware/software, and maintain IT assets.

The role covers AV support, Office 365 issues, printer networking, and high-touch VIP service for end-users. An onsite, fast-paced environment with SLA adherence awaits.

Qualifications

• Ability to troubleshoot and configure desktops and laptops.
• Basic knowledge of DHCP, DNS and LAN connectivity.
• Experience with Office 365 support.
• Strong communication and customer service skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Responsibilities

• Provide on-site IT support for desktops, laptops, and peripherals.
• Install, configure and maintain hardware and software per standards.
• Perform IMAC activities for IT assets.
• Troubleshoot hardware and software and provide break-fix support.
• Coordinate with OEMs/vendors for repairs and escalations.
• Manage IT inventory and document incidents.
• Provide VIP/end-user support with high-touch service.
• Support Office 365 issues and user accounts.
• Assist in conference room AV setup and meeting room tech.
• Ensure SLAs are met.
• Document resolutions and maintain knowledge base.
• Support after-hours events when required.

Skills

Desktop troubleshooting

Hardware support

Office 365

Networking basics

Printer setup

Vendor coordination

Inventory management

Communication

Independent work

Job description

TECEZE in Bayan Lepas, Penang, Malaysia, seeks an IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable. You will troubleshoot desktops and laptops, configure hardware/software, and maintain IT assets.

The role covers AV support, Office 365 issues, printer networking, and high-touch VIP service for end-users. An onsite, fast-paced environment with SLA adherence awaits.