Senior IT Support - VIP & Live Event Tech

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

EPOS Pte. Ltd. in Malaysia is seeking an IT Support specialist with strong experience in 1st and 2nd line support for desktop and enterprise users across SEA.

You will handle VIP and event support, troubleshoot Office applications, and contribute to reporting and dashboards. The role requires at least 5+ years in large enterprises, a university degree in computer science, and excellent English and Mandarin communication.

Qualifications

• 5+ years of work experience in large enterprise companies.
• University degree in computer science or equivalent IT experience.
• Strong knowledge in User & VIP Support and ITIL methodology.

Responsibilities

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Support VIP desktop and event support
• Support event, video conference with understanding knowhow and break fix
• Support and troubleshoot desktop Technology and application like Microsoft Office
• General concept for reporting, dashboard
• With proactive communication with senior executive with quick resolution and follow up plan
• Fast learner on new technology with data driven
• Ensuring proper documentation, notification, tracking, and follow up of all incidents
• passionate, high performer, fast learner, willing to take ownership
• work overtime required occasionally for emergency, project and VP support
• 5+ years of work experience in large enterprise companies
• University degree in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Proven ability of project management
• Strong Communication with different department and stakeholders
• Excellent English and Mandarin (Speaking and writing)

Skills

VIP Support

ITIL

Project Management

Communication

Mandarin

Education

Bachelor's degree in Computer Science

Job description

EPOS Pte. Ltd. in Malaysia is seeking an IT Support specialist with strong experience in 1st and 2nd line support for desktop and enterprise users across SEA.

You will handle VIP and event support, troubleshoot Office applications, and contribute to reporting and dashboards. The role requires at least 5+ years in large enterprises, a university degree in computer science, and excellent English and Mandarin communication.