Onsite IT Support – 1-Year Contract, Windows & M365

Bright Prospect; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Bright Prospect is seeking an hands-on IT Support technician to serve as the first contact for 200+ users in Malaysia. You will troubleshoot Windows 10/11, laptops, desktops, and peripherals, support Microsoft 365 apps, and assist with iOS devices.

You’ll handle network basics, SAP issues, incident management via ServiceNow, and IT asset deployment. The role includes AV support for events, coordination with regional IT teams, and occasional after-hours/travel.

Qualifications

• Diploma/Degree in Information Technology, Computer Science or related field.
• Minimum 3 years of IT Support, Desktop Support, Helpdesk, EUC, Technical Support or IT Site Support.
• Strong hands-on experience with Windows 10/11 and Microsoft 365.
• Good troubleshooting skills in laptops, desktops, hardware, software and peripherals.
• Experience in onsite/face-to-face end-user support is highly preferred.
• Knowledge of Azure, Entra ID, Intune, device enrollment or Windows Autopilot is an advantage.
• ServiceNow / ITIL experience is preferred, but training can be provided.
• Experience with meeting room, webcam, presentation or basic AV support is an advantage.
• Strong troubleshooting, customer service and communication skills.
• Able to identify issues, resolve L1–L1.5 problems and escalate appropriately to L2/L3 teams.

Responsibilities

• Provide hands-on onsite L1–L1.5 IT support as the first point of contact for 200+ users in Malaysia.
• Troubleshoot Windows 10/11, laptops, desktops, hardware, peripherals, software and connectivity issues.
• Support Microsoft 365 including Outlook, Teams and other workplace applications.
• Provide basic support for iPhone/iPad and iOS devices.
• Troubleshoot basic network, Wi-Fi and VPN issues, escalating complex issues to the relevant teams.
• Assist with user access and application issues including basic SAP troubleshooting and escalation.
• Manage incidents and service requests through ServiceNow and follow IT service processes.
• Perform IMAC, device setup, replacement, deployment and IT asset support.
• Support meeting rooms, townhalls, training sessions and company events with AV setup/troubleshooting.
• Coordinate with regional IT teams, vendors and technical SMEs for issue resolution.
• Participate in IT projects and equipment deployment/replacement.
• Provide occasional after-hours/weekend support and onsite technical support for events.

Skills

Windows 10/11

Microsoft 365

IT support

End-user support

English

Malay

ServiceNow

ITIL

AV support

Networking basics

Education

Diploma/Degree in IT/CS

Tools

ServiceNow

Microsoft 365 Admin

Job description

Bright Prospect is seeking an hands-on IT Support technician to serve as the first contact for 200+ users in Malaysia. You will troubleshoot Windows 10/11, laptops, desktops, and peripherals, support Microsoft 365 apps, and assist with iOS devices.

You’ll handle network basics, SAP issues, incident management via ServiceNow, and IT asset deployment. The role includes AV support for events, coordination with regional IT teams, and occasional after-hours/travel.