Onsite IT Support Specialist – Windows, Printers & Deployments

SGET Pte Ltd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Bonus

Annual Leave

Medical and Hospitalisation Leave

Overtime Pay

Medical Insurance

Allowance Provided

5 Working Days

Job summary

SGET Pte Ltd in Malaysia is seeking an L1 IT Support professional to provide onsite technical support to end users and ensure smooth day-to-day IT operations.

The role requires hands-on experience with new joiner deployment, Windows OS troubleshooting, printer support and basic networking. You will install and maintain IT peripherals, handle incidents, and deliver strong customer service while working independently. Microsoft 365 / Active Directory experience is a plus.

Qualifications

• Min 1 year of experience in IT onsite/desktop/service desk support.
• Hands-on experience with new joiner deployment and IT equipment setup.
• Good knowledge of Windows OS troubleshooting and configuration.
• Experience troubleshooting printers, drivers, and printing issues.
• Basic knowledge of networking concepts, including LAN, Wi‑Fi, IP, DNS, and VPN.
• Strong troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Able to work independently and provide onsite support to users.
• Microsoft 365 / Active Directory experience will be an added advantage.

Responsibilities

• Provide Level 1 onsite IT support to end users for hardware, software, and basic network-related issues.
• Perform new joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.
• Troubleshoot and resolve Windows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.
• Provide support for printers and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.
• Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.
• Handle basic troubleshooting for network connectivity, Wi‑Fi, VPN, and other common end-user IT issues.
• Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.
• Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.
• Assist with IT asset management, equipment deployment, collection, and replacement.
• Provide professional and timely technical support to users onsite.

Skills

IT support

Windows troubleshooting

Printer support

Networking basics

New joiner deployment

Onsite support

Customer service

Communication skills

Tools

Microsoft 365

Active Directory

Job description

SGET Pte Ltd in Malaysia is seeking an L1 IT Support professional to provide onsite technical support to end users and ensure smooth day-to-day IT operations.

The role requires hands-on experience with new joiner deployment, Windows OS troubleshooting, printer support and basic networking. You will install and maintain IT peripherals, handle incidents, and deliver strong customer service while working independently. Microsoft 365 / Active Directory experience is a plus.