IT Support

Bright Prospect; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Bright Prospect is seeking an hands-on IT Support technician to serve as the first contact for 200+ users in Malaysia. You will troubleshoot Windows 10/11, laptops, desktops, and peripherals, support Microsoft 365 apps, and assist with iOS devices.

You’ll handle network basics, SAP issues, incident management via ServiceNow, and IT asset deployment. The role includes AV support for events, coordination with regional IT teams, and occasional after-hours/travel.

Qualifications

• Diploma/Degree in Information Technology, Computer Science or related field.
• Minimum 3 years of IT Support, Desktop Support, Helpdesk, EUC, Technical Support or IT Site Support.
• Strong hands-on experience with Windows 10/11 and Microsoft 365.
• Good troubleshooting skills in laptops, desktops, hardware, software and peripherals.
• Experience in onsite/face-to-face end-user support is highly preferred.
• Knowledge of Azure, Entra ID, Intune, device enrollment or Windows Autopilot is an advantage.
• ServiceNow / ITIL experience is preferred, but training can be provided.
• Experience with meeting room, webcam, presentation or basic AV support is an advantage.
• Strong troubleshooting, customer service and communication skills.
• Able to identify issues, resolve L1–L1.5 problems and escalate appropriately to L2/L3 teams.

Responsibilities

• Provide hands-on onsite L1–L1.5 IT support as the first point of contact for 200+ users in Malaysia.
• Troubleshoot Windows 10/11, laptops, desktops, hardware, peripherals, software and connectivity issues.
• Support Microsoft 365 including Outlook, Teams and other workplace applications.
• Provide basic support for iPhone/iPad and iOS devices.
• Troubleshoot basic network, Wi-Fi and VPN issues, escalating complex issues to the relevant teams.
• Assist with user access and application issues including basic SAP troubleshooting and escalation.
• Manage incidents and service requests through ServiceNow and follow IT service processes.
• Perform IMAC, device setup, replacement, deployment and IT asset support.
• Support meeting rooms, townhalls, training sessions and company events with AV setup/troubleshooting.
• Coordinate with regional IT teams, vendors and technical SMEs for issue resolution.
• Participate in IT projects and equipment deployment/replacement.
• Provide occasional after-hours/weekend support and onsite technical support for events.

Skills

Windows 10/11

Microsoft 365

IT support

End-user support

English

Malay

ServiceNow

ITIL

AV support

Networking basics

Education

Diploma/Degree in IT/CS

Tools

ServiceNow

Microsoft 365 Admin

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide hands-on onsite L1–L1.5 IT support as the first point of contact for 200+ users in Malaysia.

Troubleshoot Windows 10/11, laptops, desktops, hardware, peripherals, software and connectivity issues.

Support Microsoft 365, including Outlook, Teams and other workplace applications.

Provide basic support for iPhone/iPad and iOS devices.

Troubleshoot basic network, Wi-Fi and VPN issues, escalating complex infrastructure issues to the relevant technical teams.

Assist with user access and application issues, including basic SAP troubleshooting and escalation.

Manage incidents and service requests through ServiceNow and follow established IT service processes.

Perform IMAC, device setup, replacement, deployment and IT asset support.

Support meeting rooms, townhalls, training sessions and company events, including presentation, webcam and basic AV setup/troubleshooting.

Conduct equipment checks and dry runs for important meetings and events.

Coordinate with regional IT teams, vendors and technical SMEs for issue resolution and escalation.

Participate in IT projects and equipment deployment/replacement activities.

Provide occasional after-hours/weekend support and onsite technical support for events, including occasional outstation travel when required.

Maintain proper documentation of incidents, troubleshooting and resolutions.

Job Responsibilities

• Provide hands-on onsite L1–L1.5 IT support as the first point of contact for 200+ users in Malaysia.
• Troubleshoot Windows 10/11, laptops, desktops, hardware, peripherals, software and connectivity issues.
• Support Microsoft 365, including Outlook, Teams and other workplace applications.
• Provide basic support for iPhone/iPad and iOS devices.
• Troubleshoot basic network, Wi-Fi and VPN issues, escalating complex infrastructure issues to the relevant technical teams.
• Assist with user access and application issues, including basic SAP troubleshooting and escalation.
• Manage incidents and service requests through ServiceNow and follow established IT service processes.
• Perform IMAC, device setup, replacement, deployment and IT asset support.
• Support meeting rooms, townhalls, training sessions and company events, including presentation, webcam and basic AV setup/troubleshooting.
• Conduct equipment checks and dry runs for important meetings and events.
• Coordinate with regional IT teams, vendors and technical SMEs for issue resolution and escalation.
• Participate in IT projects and equipment deployment/replacement activities.
• Provide occasional after-hours/weekend support and onsite technical support for events, including occasional outstation travel when required.
• Maintain proper documentation of incidents, troubleshooting and resolutions.

Job Requirements

• Diploma/Degree in Information Technology, Computer Science or related field.
• Minimum 3 years of experience in IT Support, Desktop Support, Helpdesk, EUC, Technical Support or IT Site Support.
• Strong hands‑on experience with Windows 10/11 and Microsoft 365.
• Good troubleshooting skills in laptops, desktops, hardware, software and peripherals.
• Experience in onsite/face‑to‑face end‑user support is highly preferred.
• Basic knowledge of network, Wi‑Fi and VPN troubleshooting.
• Experience supporting iPhone/iPad and iOS devices is an advantage.
• Knowledge of Azure, Entra ID, Intune, device enrollment or Windows Autopilot is an advantage.
• ServiceNow / ITIL experience is preferred, but training can be provided.
• Experience with meeting room, webcam, presentation or basic AV support is an advantage.
• Strong troubleshooting, customer service and communication skills.
• Able to identify issues, resolve L1–L1.5 problems and escalate appropriately to L2/L3 teams.
• Good command of English and Malay.
• Positive attitude, proactive and willing to learn.

Why Apply?

• 1-Year Renewable Contract – Extension opportunity based on performance and business needs.
• Fortune 500 Exposure – Gain experience working with a globally recognised organisation.
• Enterprise IT Environment – Support 200+ users and gain exposure to large-scale IT operations.
• Broader Technical Exposure – Hands-on experience across Windows, Microsoft 365, network, iOS and Azure.
• Regional IT Collaboration – Work closely with regional and global IT teams.
• Supportive Team Environment – Learn from experienced IT professionals and technical leads.
• Career Development – Build strong experience in onsite IT support, EUC and enterprise IT operations.
• Career growth opportunities within a global and structured corporate environment.
• Gain exposure to global processes, standards, and best practices.