Onsite Engineer | Centrepoint North, MidValley | Desktop, Deskside Support

Computacenter; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Basic salary

Allowance

Bonus

Medical benefits

Job summary

Computacenter in Malaysia is hiring an Onsite Engineer to support customers at client sites. You will handle routine technical requests, document work, and escalate issues per procedures to meet customer demands.

The role requires strong customer service, basic IT knowledge, and the ability to troubleshoot desktop, laptop, and printer. Shift work is included (Mon-Fri, 8am-5pm; 3pm-12am during daylight saving) and ServiceNow experience is preferred.

Qualifications

• 2+ years working experience in an Onsite/Resident IT Support role.
• Experience troubleshooting desktop, laptop, and printer.
• Experience with ServiceNow.

Responsibilities

• Perform routine technical requests at customer site to meet business and customer requirements.
• Document and report on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Provide basic customer service to internal and external customers to ensure a consistent experience.
• Contribute to identifying own development needs.
• Follow Computacenter Information Security Policies and report any Security events or risks.

Skills

Customer service

Troubleshooting

Phone support

Interpersonal skills

Tools

ServiceNow

Job description

Are you passionate about technology and eager to kickstart your career in IT? Join Computacenter, a global leader in IT services, and be part of a team that values growth, collaboration, and innovation.

Why Join Us?

Career Growth:

We invest in your development with training and certifications.

Global Exposure:

Be part of an international team with exciting opportunities.

Supportive Culture:

Work in an environment that values teamwork and Winning Together.

Competitive Benefits:

Basic salary + allowance, bonus, medical benefit and other perks.

Job Description

Perform routine technical requests at customer site to meet business and customer requirements.

Document s and reports on work completed to ensure compliance with Company and Customer Procedures.

Escalate issues in line with company processes to ensure customer demands are met.

Provide basic customer service to internal and external customers to ensure consistent experience

Contributes to identifying own development needs

Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization

Ensure Department /Contract meets SLA performance targets

Maintain and improve customer satisfaction levels

Understand and adhere to policies and procedures

Job requirements

Min 2 years working experience as Onsite Engineer/ Resident Engineer/ IT Support

Experience in troubleshoot desktop, laptop and printer

Experience in ServiceNow

Willing to work on shift: Mon- Fri,8am - 5pm; 3pm - 12am (during daylight savings, 4pm-1am) and Public Holiday

Experience in handling end user's enquiry over phone call and perform troubleshooting remotely

Able to follow routine instructions and procedures

Uses basic information systems, technology functions and applications in line with IT industry standards as appropriate to the role

Demonstrates basic customer service

Good interpersonal skills, basic literacy and numeracy skills