Onsite Desktop Engineer — IT Support & Windows Expert

TP; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

TP is seeking a proactive Desktop Engineer to join our IT team in Kuala Lumpur. Immediate joiner preferred. The role covers desktop support, OS installation, and maintenance of IT equipment to ensure smooth day‑to‑day operations.

You will troubleshoot Windows systems, Office 365, and network access while delivering friendly customer service and timely solutions. On-site work at G-Tower, KL, is required.

Qualifications

• Diploma or degree in IT/CS or related field is required.
• Experience in desktop support or IT helpdesk is preferred.
• Strong troubleshooting and customer service skills are essential.

Responsibilities

• Provide first-line and second-line desktop support for PCs, laptops, printers, and peripherals.
• Install, configure and maintain Windows OS, software, and hardware.
• Diagnose, resolve hardware, software, network, and system issues.
• Troubleshoot Office 365, email, VPN, and user access problems.
• Set up workstations and user accounts for new staff.
• Perform routine maintenance and security patching.
• Manage IT tickets within SLAs and maintain records of assets and incidents.
• Escalate complex issues to appropriate IT teams as needed.

Skills

Windows OS troubleshooting

Hardware troubleshooting

Software troubleshooting

Customer service skills

Technical support experience

Education

Diploma or Degree in IT

Tools

Office 365

Active Directory

VPN

Networking basics

Job description

TP is seeking a proactive Desktop Engineer to join our IT team in Kuala Lumpur. Immediate joiner preferred. The role covers desktop support, OS installation, and maintenance of IT equipment to ensure smooth day‑to‑day operations.

You will troubleshoot Windows systems, Office 365, and network access while delivering friendly customer service and timely solutions. On-site work at G-Tower, KL, is required.