Onsite IT Support Engineer – Immediate Start

TP; Kampung Malaysia Tambahan; On-site; MYR 48,000 - 60,000; Full time

Job summary

TP is seeking a proactive Desktop Engineer in Kuala Lumpur to provide desktop support, maintain IT equipment, and ensure smooth day-to-day IT operations. Immediate joiners are preferred, and the role requires onsite work at G-Tower/Kelana Centre Point in the KL area.

You will troubleshoot hardware, software, and network issues, assist new employees, and help keep IT systems secure and up to date. This is a hands-on, customer-focused role with SLAs to meet.

Qualifications

• Diploma or Degree in IT/CS or related field.
• Experience in desktop support or helpdesk preferred.
• Familiarity with Windows OS, hardware, and software troubleshooting.
• Knowledge of Office 365, Active Directory, and basic networking.

Responsibilities

• Provide first- and second-line desktop support for PCs, printers, and peripherals.
• Install, configure, and maintain Windows OS, apps, and hardware.
• Diagnose and resolve hardware, software, network, and system issues.
• Troubleshoot Office 365, email, VPN, and user access.
• Set up workstations and IT equipment for new hires.
• Perform routine maintenance and security patching.
• Manage and close IT support tickets within SLAs.
• Keep records of IT assets, incidents, and troubleshooting.
• Escalate complex issues to appropriate IT teams.
• Ensure compliance with IT policies and security standards.

Skills

Windows OS

Office 365

Active Directory

Networking basics

Customer service

Communication

Education

Diploma or Degree in IT/CS

Job description

TP is seeking a proactive Desktop Engineer in Kuala Lumpur to provide desktop support, maintain IT equipment, and ensure smooth day-to-day IT operations. Immediate joiners are preferred, and the role requires onsite work at G-Tower/Kelana Centre Point in the KL area.

You will troubleshoot hardware, software, and network issues, assist new employees, and help keep IT systems secure and up to date. This is a hands-on, customer-focused role with SLAs to meet.