ONLINE SALES AND SUPPORT OFFICER

Central Coldstorage Kuching Sdn. Bhd.; Kuching; On-site; MYR 22,342 - 26,761; Full time

Benefits offered by this job

Training provided for job-related systems and processes

Job summary

Central Coldstorage Kuching Sdn. Bhd. is seeking an individual to drive sales conversion through WhatsApp and digital communication channels. This role includes building and managing customer relationships to support repeat business and executing digital sales campaigns and product promotions.

The ideal candidate should have a minimum SPM or Diploma in Business, Marketing or a related field, with experience in sales or customer-facing roles viewed favorably. Communication skills and familiarity with digital platforms are essential. Training will be provided for job-related processes.

Qualifications

• Minimum SPM or Diploma in Business, Marketing or related field.
• Experience in sales, retail or customer-facing roles is an advantage.
• Basic familiarity with WhatsApp and digital communication platforms.

Responsibilities

• Drive sales conversion through WhatsApp and digital channels.
• Build and manage customer relationships.
• Execute digital sales campaigns and product promotions.
• Coordinate with internal teams for order fulfillment.
• Maintain customer and sales data.

Skills

Sales experience

Customer engagement

Digital communication

Microsoft Excel

Education

SPM or Diploma in Business, Marketing or related field

Job description

Responsibilities: To drive sales conversion through WhatsApp and digital communication channels; build and manage customer relationships to support repeat business; execute digital sales campaigns and product promotions; coordinate with internal teams to ensure smooth order fulfilment; maintain customer and sales data for tracking and performance monitoring; support the company's digital sales growth and customer engagement initiatives.

• Minimum SPM or Diploma in Business, Marketing or related field.
• Experience in sales, retail or customer‑facing roles is an advantage. Salary RM2.2K and above depending on the qualification and experience.
• Fresh graduates are encouraged to apply.
• Basic familiarity with WhatsApp and digital communication platforms.
• Good communication skills to engage and interact with customers effectively.
• Able to use Microsoft Excel for tracking and simple reporting.
• Training will be provided for job‑related systems and processes.