Customer Service Executive

CIP Group; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Job summary

CIP Group in Kuala Lumpur, Malaysia, is seeking a customer service professional to handle inquiries, build strong relationships, and provide product guidance. You will use CRM tools to manage cases and coordinate with sales and logistics teams.

The role requires fluency in English, Mandarin, and Bahasa Malaysia, with a focus on delivering timely, accurate information and maintaining a positive customer experience. This is a full-time, on-site position in Kuala Lumpur.

Qualifications

• Handle customer inquiries via phone and email with accurate, timely information.
• Build and maintain strong relationships by actively listening and offering personalized solutions.
• Utilize CRM software to track interactions, manage cases and ensure follow-up actions.

Responsibilities

• Serve as primary contact for inquiries via phone and email, providing timely information on products and orders.
• Build relationships by listening to needs, understanding concerns, and offering tailored solutions.
• Proactively identify and resolve issues ensuring customer satisfaction and retention.
• Document all interactions in the CRM, maintaining data integrity and providing insights for service improvement.
• Collaborate with sales, logistics and technical support to address complex needs and ensure seamless service delivery.
• Develop understanding of product portfolio to provide relevant recommendations and troubleshooting.
• Participate in training and share best practices to support a high-performing team.

Skills

Customer service

Communication

Multilingual

Problem solving

Tools

CRM software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle customer inquiries via phone, and email, providing accurate and timely information about products and services.

Build and maintain strong customer relationships by actively listening to their needs and concerns offering personalized solutions.

Utilize Customer Relationship Management (CRM) software to track customer interactions, manage cases, and ensure follow-up actions are completed.

Effectively resolve customer complaints and conflicts with a calm and professional demeanor, aiming for customer satisfaction and retention.

Demonstrate in-depth product knowledge to assist customers with product selection, usage, and troubleshooting.

Collaborate with internal teams, such as sales team, logistics and warehouse team, to address complex customer issues and ensure a seamless customer experience.

Manage time effectively to handle a high volume of customer interactions while maintaining service quality and meeting performance targets.

Maintain a positive and empathetic attitude, representing the company brand with professionalism and dedication.

Fluency in English, Mandarin, and Bahasa Malaysia is essential for effective communication with a diverse customer base.

Requirement

• Handle customer inquiries via phone, and email, providing accurate and timely information about products and services.

• Build and maintain strong customer relationships by actively listening to their needs and concerns offering personalized solutions.

• Utilize Customer Relationship Management (CRM) software to track customer interactions, manage cases, and ensure follow-up actions are completed.

• Effectively resolve customer complaints and conflicts with a calm and professional demeanor, aiming for customer satisfaction and retention.

• Demonstrate in-depth product knowledge to assist customers with product selection, usage, and troubleshooting.

• Collaborate with internal teams, such as sales team, logistics and warehouse team, to address complex customer issues and ensure a seamless customer experience.

• Manage time effectively to handle a high volume of customer interactions while maintaining service quality and meeting performance targets.

• Maintain a positive and empathetic attitude, representing the company brand with professionalism and dedication.

• Fluency in English, Mandarin, and Bahasa Malaysia is essential for effective communication with a diverse customer base.

Responsibility

• Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, complaints and order status via phone, and email.

• Build and maintain strong customer relationships by actively listening to their needs, understanding their concerns, and offering personalized solutions to enhance their overall experience.

• Proactively identify and resolve customer issues and complaints, employing effective problem-solving and conflict resolution techniques to ensure customer satisfaction and retention.

• Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system, ensuring data integrity and providing insights for service improvement.

• Collaborate with internal departments, such as sales, logistics, and technical support, to address complex customer needs and ensure seamless service delivery.

• Develop and maintain a comprehensive understanding of the company's product portfolio and service offerings to effectively answer customer questions and provide relevant recommendations.

• Contribute to team goals by actively participating in training sessions, sharing best practices, and assisting colleagues to foster a supportive and high-performing customer service environment.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave