Officer, Tracing (Contract)

Teleport; Sepang; On-site; MYR 29,000 - 45,000; Full time

Job summary

Teleport, Southeast Asia's leading integrated logistics provider, is seeking a detail-oriented Operations Support professional in Malaysia. You will manage investigations, verification, documentation, and coordination to keep shipments on track.

Ideal candidates have 1–2 years in cargo operations or logistics, strong communication skills, and proficiency in Google Workspace and MS Office. Join a diverse team focused on speed, accuracy, and accountability.

Qualifications

• Diploma or SPM in logistics, business administration, or related field.
• 1–2 years in cargo operations, logistics, supply chain or customer service.
• Excellent written and verbal communication for stakeholder management.
• Proficient in Google Workspace and Microsoft Office.
• Experience with ticketing systems, database tools, and email protocols.

Responsibilities

• Investigation & Case Management: conduct investigations and log updates in central systems.
• Intake Triage & Verification: ensure all evidentiary files are present before initiating workflows.
• Documentation & Reporting: collect evidence and help prepare Final Tracing Reports and logs.
• Stakeholder Coordination & Administrative Support: coordinate with internal teams and transit stations; perform admin tasks.

Skills

Attention to Detail

Proactive Problem-Solving

Stakeholder Collaboration

SLA & Deadline Discipline

Language Skills

Education

SPM or Diploma in Logistics, Business Administration, Supply Chain Management, or a related field

Tools

Google Workspace

Microsoft Office Suite

Ticketing systems

Database tools

Job description

About Us

As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.

About Us

As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do. Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Investigation & Case Management

Conduct thorough investigations in accordance with standard tracing procedures to identify direct causes of discrepancies. Execute real-time updates and log details in central architectures, including Irregsheet, Misrouted logs, and ticketing platforms.

• Intake Triage & Verification

Enforce the 100% Mandatory Verification rule at entry. Validate the presence of all required evidentiary files prior to initiating investigation workflows, preventing non-compliant tickets from entering the pipeline.

• Documentation & Reporting

Collect and prepare supporting evidence and documentation for cases to enable the Senior Executive to compile and finalize Final Tracing Reports (FTR) and disposal documentation for legal, insurance, and commercial liability claims. Maintain audit-ready master logs and assist in generating operational status dashboards.

• Stakeholder Coordination & Administrative Support

Proactively follow up with internal teams and transit stations to gather missing data and prevent case stagnation. Perform general administrative duties, including checklists, reminders, and summary updates to optimize unit throughput.

Requirements

• Education: SPM or Diploma in Logistics, Business Administration, Supply Chain Management, or a related field
• Experience: 1-2 years of professional experience in cargo operations, logistics, supply chain, or customer service
• Language Skills: Excellent written and verbal communication skills for effective stakeholder management and audit-grade reporting
• Technical Proficiency: High proficiency in Google Workspace (Sheets, Slides, Docs) and Microsoft Office Suite (Excel, Word)
• System Mastery: Hands-on experience with ticketing systems, database tools, and email communication protocols

Key Competencies & Attributes

• Attention to Detail: Meticulous accuracy in data entry, investigation analysis, and document verification
• Systems & Audit Focus: Ability to maintain rigorous audit trails, master logs, and structured tracking records
• SLA & Deadline Discipline: Strong capacity to manage multiple competing priorities under tight operational timelines
• Proactive Problem-Solving: Self-motivated orientation with a focus on root-cause analysis and resolving operational bottlenecks
• Stakeholder Collaboration: Professionalism in communicating and coordinating with internal teams and external partners

At Teleport, we're all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you're passionate about making a difference, we'd love to hear from you!