Customer Service Specialist(Order to Cash)

Linergy Power Sdn Bhd; Rawang; On-site; MYR 70,000 - 100,000; Full time

Job summary

Linergy Power Sdn Bhd is seeking a Customer Service Executive to join the Sales team and manage end-to-end Order-to-Cash (O2C) operations for overseas customers. This role ensures smooth order fulfilment, timely delivery, accurate documentation, and proactive payment follow-up, coordinating between customers and internal teams.

The ideal candidate will have 5+ years in customer service or sales operations, strong coordination skills, and proficiency in SAP and Excel, with fluency in Mandarin and

Qualifications

• 5+ years in customer service, sales operations, order fulfilment or order management.
• Experience with overseas customers and international order handling.
• Proficient in SAP and Excel; familiar with Incoterms.

Responsibilities

• Manage full O2C process from order entry to payment collection.
• Coordinate with Sales, Logistics, and Finance to ensure on-time delivery.
• Verify pricing, quantities, terms and documentation before order release.
• Support credit checks and payment history reviews.

Skills

O2C coordination

Customer service

Attention to detail

Education

Bachelor's Degree in Business Administration / Supply Chain / Sales / Finance

Tools

SAP

Microsoft Excel

Job description

Location: Rawang, Selangor

Department: Sales

Are you experienced in managing customer orders from order confirmation through delivery, invoicing and payment collection?

We are looking for a detail-oriented Customer Service Executive to join our Sales team and manage end-to-end Order-to-Cash (O2C) operations for overseas customers.

This is not a call-centre role. You will play a key role in ensuring smooth order fulfilment, timely delivery, accurate documentation, effective payment follow-up and strong coordination between customers and internal teams.

What You Will Do

• Manage the full O2C process, including customer registration, forecast updates, order entry, order confirmation, delivery coordination, reconciliation, invoicing and payment collection.
• Liaise with overseas customers and support cross-border order execution.
• Verify pricing, quantities, delivery terms and supporting documents before order release.
• Apply Incoterms to manage delivery responsibilities, risk-transfer points and payment terms.
• Coordinate closely with Sales, Supply Chain, Logistics, Warehouse and Finance to ensure timely shipment and delivery.
• Monitor shipment and delivery status; proactively resolve delays, discrepancies and customer concerns.
• Follow up on payments and accounts receivable, working with Finance on overdue-payment cases.
• Support customer credit checks, payment-history reviews and order-risk assessments.
• Balance customer demand, service level, inventory exposure and operational cost.
• Maintain accurate order, delivery, payment and customer records in SAP and related reports.
• Support customer visits, audits, commercial discussions and other sales-related activities.

What We Are Looking For

• Bachelor’s Degree in Business Administration, Supply Chain, Sales, Finance or a related discipline.
• At least 5 years of experience in customer service, sales operations, order fulfilment or order management.
• Hands-on experience in O2C processes, logistics coordination, invoicing and payment follow-up.
• Experience supporting overseas customers and international order execution.
• Familiarity with Incoterms and international delivery terms.
• Proficient in SAP and Microsoft Excel.
• Fluent in Mandarin and English, both written and spoken.
• Experience in customer credit control or order-risk evaluation is an advantage.
• Strong coordination, communication and problem-solving skills, with close attention to detail.

If you enjoy working in a fast-paced, cross-functional environment and taking ownership of the customer order journey, we would love to hear from you.