NOC Tech Support Specialist I

Dexian Asia Pacific; Penang; On-site; MYR 45,000 - 78,000; Full time

Job summary

Dexian Asia Pacific is seeking a Technical Support Specialist I to join our Managed Services team in Penang, Malaysia. You will monitor customer telecommunications systems in real time and act as the first responder to network incidents.

You will troubleshoot to minimize downtime, handle incidents and service requests within deadlines, and communicate clearly with customers by phone and email. You will collaborate with global teams to resolve issues and help maintain knowledge articles.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent written and spoken communication in English.
• Customer-first mindset with strong communication skills.

Responsibilities

• Perform real-time monitoring of customer telecommunications systems.
• Act as the first responder to network incidents and service issues.
• Troubleshoot issues promptly to minimize network downtime and maximize system uptime.
• Handle incidents and service requests within the required timelines.
• Communicate clearly and professionally with customers via telephone and email.

Skills

Troubleshooting

Communication

Customer focus

English proficiency

Job description

Dexian Asia Pacific is seeking a Technical Support Specialist I to join our Managed Services team in Penang, Malaysia. You will monitor customer telecommunications systems in real time and act as the first responder to network incidents.

You will troubleshoot to minimize downtime, handle incidents and service requests within deadlines, and communicate clearly with customers by phone and email. You will collaborate with global teams to resolve issues and help maintain knowledge articles.