APAC Regional IT Support Specialist

Demant Polska; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Good career opportunities

State of the art technology

Good work life balance

Culture of teamwork

Open and honest communication

Travel for work globally

Training and self-development

Job summary

Demant’s Kuala Lumpur team seeks a Regional IT Support Specialist to deliver Level 1–2 support across Asia Pacific. You will troubleshoot, configure devices, and manage incidents in line with ITIL processes, serving end users across multiple countries and business functions.

Ideal candidates have 2+ years’ IT support experience, MSP exposure, and strong English; desktop hardware, Microsoft tech, Citrix, and Cisco knowledge are highly valued.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 2 years' experience in an IT support or Service Desk environment.
• Previous MSP experience will be highly regarded.
• Experience providing technical support to end users both remotely and onsite.
• Strong knowledge of desktop hardware, software, operating systems, and networking fundamentals.
• Experience with Microsoft technologies and enterprise IT environments.
• Exposure to Citrix and Cisco technologies is highly desirable.
• Excellent English communication skills, both written and verbal.
• Strong problem-solving, analytical, and organisational skills.
• High attention to detail with a commitment to delivering outstanding customer service.

Responsibilities

• Provide Level 1 and Level 2 IT support via phone, email, remote access, and onsite assistance.
• Troubleshoot, maintain, and configure hardware, software, and peripheral devices.
• Deliver IT services in accordance with ITIL-based processes, including incident management, request fulfilment, change management, release management, and business-critical support.
• Administer user accounts, system access permissions, and server resource access.
• Coordinate the procurement and deployment of approved IT hardware and equipment.
• Install, configure, maintain, and support IT infrastructure and end-user devices.
• Ensure meeting room and audiovisual equipment is operational and coordinate repairs or maintenance with suppliers when required.
• Provide support for regional production systems in line with agreed service catalogue commitments.
• Accurately record all incidents, requests, tasks, and time entries within ServiceNow.
• Maintain accurate asset management records and technical documentation.
• Identify opportunities to improve IT services, processes, and user experience across the business.

Skills

IT support

MSP experience

Remote support

Onsite support

Desktop hardware

Microsoft technologies

Citrix

Cisco

English

Education

Diploma in Computer Science

Degree in Information Technology

Tools

ServiceNow

Job description

Demant’s Kuala Lumpur team seeks a Regional IT Support Specialist to deliver Level 1–2 support across Asia Pacific. You will troubleshoot, configure devices, and manage incidents in line with ITIL processes, serving end users across multiple countries and business functions.

Ideal candidates have 2+ years’ IT support experience, MSP exposure, and strong English; desktop hardware, Microsoft tech, Citrix, and Cisco knowledge are highly valued.