NOC Engineer: Mandarin/Cantonese Network Operations

GOIP 365 BIZ SDN BHD; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

EPF,EIS,SOCSO

Pantry and Team Building

Job summary

GOIP 365 BIZ SDN BHD is establishing a new Network Operations Centre in Kuala Lumpur. The role focuses on incident management, monitoring, and fault isolation across data centers and client environments, with emphasis on network automation and documentation.

The ideal candidate has strong networking fundamentals, hands-on experience with Cisco/FortiGate/Mikrotik, and prior NOC exposure. Mandarin and Cantonese proficiency is preferred for SEA/APAC collaboration.

Qualifications

• Strong networking fundamentals: IP addressing, VLANs, routing and switching.
• Hands-on experience with major routing/switching tech (Cisco, FortiGate, Mikrotik).
• Experience in a professional NOC or enterprise-scale network environment.
• Familiarity with monitoring tools and ticketing platforms.

Responsibilities

• Serve as the primary point of contact for network incidents and operational issues, ensuring a swift and professional response.
• Monitor and support network infrastructure across routing and switching platforms for Data Centers and client sites.
• Perform fault isolation from Layer 1 to Layer 3 and advanced troubleshooting.
• Manage and resolve incidents according to defined SLAs.
• Escalate and collaborate with cross-functional teams and vendors to restore services.

Skills

Networking basics

Cisco devices

FortiGate

Mikrotik

NOC experience

Monitoring tools

Ticketing systems

Documentation

Communication skills

Mandarin

Education

CCNA or equivalent

Tools

Monitoring tools

Service desk platforms

Job description

GOIP 365 BIZ SDN BHD is establishing a new Network Operations Centre in Kuala Lumpur. The role focuses on incident management, monitoring, and fault isolation across data centers and client environments, with emphasis on network automation and documentation.

The ideal candidate has strong networking fundamentals, hands-on experience with Cisco/FortiGate/Mikrotik, and prior NOC exposure. Mandarin and Cantonese proficiency is preferred for SEA/APAC collaboration.