Network Operations Centre (NOC) Engineer

DRACHEN WELLE ENGINEERING SDN. BHD.; Sepang; On-site; MYR 50,000 - 80,000; Full time

Job summary

DRACHEN WELLE ENGINEERING SDN. BHD. is seeking a Network Operations Centre (NOC) Engineer to lead and support 24/7 network operations in Sepang. You will monitor telecommunications networks, manage incidents, and coordinate restoration with Field Engineers, customers and vendors.

The role requires hands-on IP troubleshooting, DWDM/ROADM/OTN knowledge and strong leadership. You will produce technical reports, maintain topology diagrams and participate in standby rotations to ensure SLA compliance.

Qualifications

• Diploma or degree in Telecommunications, Network Engineering, EEE or IT.
• Minimum three years of relevant NOC or network maintenance experience.
• Hands-on IP troubleshooting and incident resolution.
• Knowledge of DWDM, ROADM, OTN and IP Core architectures.
• Experience leading or coordinating technical teams.
• Understanding SLA management and ticketing processes.
• Ability to prepare technical reports and network diagrams.
• Strong leadership and communication skills.
• Willing to participate in standby/on-call rotations.

Responsibilities

• Lead and coordinate the NOC team in daily network monitoring, incident management and maintenance activities.
• Monitor and maintain telecommunications network systems, including DWDM and IP network elements.
• Perform IP network troubleshooting and support resolution of routing, connectivity and latency issues.
• Coordinate corrective and preventive maintenance for network infrastructure.
• Respond to network incidents within defined SLA timelines.
• Troubleshoot faults and coordinate service restoration with Field Engineers, customers and vendors.
• Manage incident escalation and follow-up until full restoration.
• Prepare incident reports, RCA, RFO and FSR.
• Monitor trouble tickets, escalation progress and maintenance records.
• Assign tasks and provide guidance to NOC team members.
• Ensure shift handovers and clear communication between teams.
• Maintain spare-part readiness and inventory records.
• Prepare network topology diagrams and maintenance reports.
• Attend operational meetings with customers, vendors and stakeholders.
• Support 24/7 standby and on-call rotations.

Skills

IP troubleshooting

Network monitoring

Incident management

Leadership

SLA management

Troubleshooting

Documentation

Education

Diploma or Degree in Telecommunications/Network Engineering/Electrical and Electronic Engineering/Information Technology

Tools

TM NGT

DWDM

ROADM

OTN

IP Core

Job description

Network Operations Centre (NOC) Engineer

DRACHEN WELLE ENGINEERING SDN. BHD. – Sepang, Selangor

Network Operations Centre (NOC) Engineer / Team Leader

Job Summary

Lead and support daily NOC operations by monitoring and maintaining telecommunications networks, handling IP and transmission-related faults, coordinating incident restoration, and ensuring compliance with SLA requirements in a 24/7 operational environment.

Key Responsibilities

Lead and coordinate the NOC team in daily network monitoring, incident management and maintenance activities.

Monitor and maintain telecommunications network systems, including TM NGT, DWDM and IP network elements.

Perform IP network troubleshooting and support the resolution of routing, connectivity, latency and service-related issues.

Coordinate corrective and preventive maintenance activities for network infrastructure.

Respond promptly to network incidents, alarms and customer service requests within agreed SLA timelines.

Troubleshoot network faults and coordinate service restoration activities with Field Engineers, customers and vendors.

Manage incident escalation and ensure timely follow-up until full service restoration.

Perform pre-check and post-check verification for all maintenance and incident-related activities.

Prepare incident reports, Root Cause Analysis (RCA), Reason for Outage (RFO) and Field Service Reports (FSR).

Monitor and update trouble tickets, escalation progress, restoration status and maintenance records.

Assign tasks, provide technical guidance and monitor the performance of NOC team members.

Ensure proper shift handovers and clear communication between operational teams.

Maintain spare-part readiness and accurate inventory records.

Prepare and update network topology diagrams, operational procedures, maintenance reports and technical documentation.

Attend operational meetings with customers, vendors and internal stakeholders.

Support standby and on-call rotations, including 24/7 operations when required.

Identify operational weaknesses and recommend improvements to network reliability, incident response and team performance.

Continuously strengthen technical knowledge of IP networking, transmission systems and telecommunications technologies.

Job Requirements

Diploma or Degree in Telecommunications, Network Engineering, Electrical and Electronic Engineering, Information Technology or a related discipline.

Minimum three years of relevant experience in NOC operations, telecommunications or network maintenance.

Hands-on experience in IP troubleshooting, network monitoring, fault isolation and incident resolution.

Knowledge of transmission and network technologies such as DWDM, ROADM, OTN, IP Core, IP Aggregation and telecommunications infrastructure.

Familiarity with TM NGT network environments will be an added advantage.

Experience in leading or coordinating technical and operational teams.

Good understanding of SLA management, escalation procedures, ticketing systems and maintenance processes.

Able to prepare clear technical reports, incident documentation and network diagrams.

Strong leadership, communication, coordination and problem-solving skills.

Able to work independently, manage multiple priorities and perform effectively under pressure.

Willing to participate in standby or on-call rotations and support 24/7 operations when required.