Engineer (Network Operations Centre) Chinese Speaking

GOIP 365 BIZ SDN BHD; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

EPF,EIS,SOCSO

Pantry and Team Building

Job summary

GOIP 365 BIZ SDN BHD is establishing a new Network Operations Centre in Kuala Lumpur. The role focuses on incident management, monitoring, and fault isolation across data centers and client environments, with emphasis on network automation and documentation.

The ideal candidate has strong networking fundamentals, hands-on experience with Cisco/FortiGate/Mikrotik, and prior NOC exposure. Mandarin and Cantonese proficiency is preferred for SEA/APAC collaboration.

Qualifications

• Strong networking fundamentals: IP addressing, VLANs, routing and switching.
• Hands-on experience with major routing/switching tech (Cisco, FortiGate, Mikrotik).
• Experience in a professional NOC or enterprise-scale network environment.
• Familiarity with monitoring tools and ticketing platforms.

Responsibilities

• Serve as the primary point of contact for network incidents and operational issues, ensuring a swift and professional response.
• Monitor and support network infrastructure across routing and switching platforms for Data Centers and client sites.
• Perform fault isolation from Layer 1 to Layer 3 and advanced troubleshooting.
• Manage and resolve incidents according to defined SLAs.
• Escalate and collaborate with cross-functional teams and vendors to restore services.

Skills

Networking basics

Cisco devices

FortiGate

Mikrotik

NOC experience

Monitoring tools

Ticketing systems

Documentation

Communication skills

Mandarin

Education

CCNA or equivalent

Tools

Monitoring tools

Service desk platforms

Job description

Engineer (Network Operations Centre) Chinese Speaking

We are currently establishing a greenfield Network Operations Centre (NOC) in Kuala Lumpur to provide critical support for our proprietary data centers and bespoke client network environments. This represents a unique opportunity to join an elite, high-performance operations team. You will be at the forefront of managing a large-scale, highly automated, and pioneering AI-driven infrastructure environment.

This role is ideally suited to an ambitious Network Operations Engineer looking to transition into a large-scale enterprise or hyperscale environment. You will gain invaluable exposure to state-of-the-art automation and sophisticated network operations, working within a culture of technical excellence and innovation.

Core Responsibilities

• Serve as the primary point of contact for network incidents and operational issues, ensuring a swift and professional response.
• Monitor and support network infrastructure across routing and switching platforms for both Data Centers and client sites.
• Perform comprehensive Layer 1 to Layer 3 fault isolation and advanced troubleshooting.
• Manage and resolve incidents in strict accordance with defined Service Level Agreements (SLAs).
• Escalate and collaborate effectively with cross-functional teams and external vendors to ensure the timely restoration of services.
• Maintain meticulous and accurate documentation of all incidents, resolutions, and network modifications.
• Adhere to established operational procedures while actively contributing to continuous process improvements.
• Support network Moves, Adds, and Changes (MAC) within both Data Centre and customer network environments.
• Contribute to monitoring optimization, reporting, and the development of new automation initiatives.
• Undertake on-site installations and field-based tasks as and when required.

Essential Skills and Experience

• A robust understanding of networking fundamentals, including IP addressing, VLANs, routing protocols, and switching principles.
• Hands-on experience with Cisco, FortiGate, Mikrotik and other major routing and switching technologies.
• Proven experience operating within a professional Network Operations Centre (NOC) or an enterprise-grade, large-scale network environment.
• Practical experience utilizing industry-standard network monitoring tools and service desk ticketing platforms.
• The ability to accurately diagnose and isolate complex network faults across both physical and logical layers.
• Exceptional communication skills, with a high level of accuracy and diligence in technical documentation and reporting.

Preferred Qualifications

• Candidates holding a CCNA or equivalent industry-recognized network certifications are preferred.
• Prior experience within a Telecommunications, Service Provider, or large-scale Enterprise environment.
• Exposure to Network Automation, Scripting, or the optimization of monitoring systems.
• Candidates with less experience will be considered for the Associate Engineer position, offering a structured path for professional development.
• Proficiency in Mandarin and Cantonese is preferred, as the role requires regular communication with and reporting to the Regional SOC Team across Southeast Asia (SEA) and Asia-Pacific (APAC).

Telecommunications & Internet Service Providers 51-100 employees

GOIP Group established in 2008, is a leading ICT and Managed Service Provider in Greater China & Asia Pacific Region offering SD-Wan, Global Networking ( including MPLS VPN/SD-WAN and IP Transit service Portfolios), Dedicated internet access, Colocation, Cloud service and solution (Cloud Direct Connect & Private Cloud Solution), Cloud Management Platform and One-Stop ICT service, with provisioning capability in many cities In Greater China and Asia Pacific Region.

The Group provides innovative, professional and reliable services to help corporations in the Greater China region to enhance their productivity and profitability by taking advantage of top-quality IP networking services and solutions. GOIP serves more than 300 cities in Hong Kong, Mainland China, and Worldwide.

GOIP helps deliver customer’s mission-critical applications at Quality-of-Service (QoS) levels and provides high-performance traffic-management capabilities guaranteed by industry-leading Service Level Agreements(SLAs), allowing reliable content hosting and protection from traffic surges duringpeak traffic hours and changes in Internet performance.

Perks and benefits Miscellaneous allowance EPF,EIS, SOCSO, Pantry and Team Building