NOC Associate Engineer: Network Monitoring & Incidents

KS IT SOLUTIONS SDN BHD; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

KS IT Solutions Sdn Bhd in Malaysia is seeking an Associate Engineer for the Network Operation Centre (NOC). You will monitor networks, manage incidents, and support daily operations to ensure service availability and quick resolution.

The role suits fresh graduates or engineers with up to 2 years' experience in NOC or IT operations, with a Diploma or Bachelor's in Telecommunications, Network Engineering, or IT. Shift-based 24/7 operations and hands-on exposure await.

Qualifications

• Diploma or Bachelor's Degree in Telecommunications, Network Engineering, IT, or related field.
• 0-2 years of experience in NOC, network support, or IT operations.
• Fresh graduates are encouraged to apply.

Responsibilities

• Support the operation and maintenance of network systems and devices to ensure stable performance and service availability.
• Continuously monitor network performance and system alerts to detect and respond to issues proactively.
• Respond to incidents and alerts in a timely manner, following standard operating procedures for resolution or escalation.
• Assist in ensuring SLA targets are met by tracking incident progress and updates.
• Perform routine checks and preventive maintenance on network infrastructure to minimize service disruption.
• Manage and maintain tickets in the system, ensuring accurate logging, timely updates, and proper documentation.
• Assist in preparing operational reports, including incident logs, uptime performance, and service metrics.
• Support project execution activities such as new link activation, testing, and POP setup.
• Carry out basic installation and configuration of network devices (e.g. switches, routers, firewalls and etc)
• Execute service requests including activation, suspension, and termination based on approved tickets

Skills

Networking basics

Attention to detail

Communication

Education

Diploma/Bachelor's in Telecommunications/Network Engineering/IT

Tools

Monitoring tools

Ticketing systems

Job description

KS IT Solutions Sdn Bhd in Malaysia is seeking an Associate Engineer for the Network Operation Centre (NOC). You will monitor networks, manage incidents, and support daily operations to ensure service availability and quick resolution.

The role suits fresh graduates or engineers with up to 2 years' experience in NOC or IT operations, with a Diploma or Bachelor's in Telecommunications, Network Engineering, or IT. Shift-based 24/7 operations and hands-on exposure await.