Network & Security Expert Malaysia Information Technology 7-July-2026

TDCX; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Public transport access

Flexible work arrangements

Mentoring programs

Career growth

Global awards

Job summary

TDCX Group is seeking an IT Infrastructure Support professional in Malaysia to monitor and manage servers, AD, DNS, and related services. You will provide end-user PC support, handle backups, and contribute to security and compliance tasks within a global services environment.

The role emphasizes routine maintenance, incident resolution, and collaboration with cross-functional teams to ensure high availability and data integrity for critical systems.

Qualifications

• Required degree in Safety Management or Engineering or related.
• At least 2 years of experience in the field.
• Experience supporting end users for daily PC usage problems (Windows).
• Experience with Windows Server Active Directory users and computers, network infrastructure, and permissions.
• Experience with DNS, NFS, SMTP, HTTP, WINS, IIS, FTP and TCP/IP.
• Excellent verbal and written English communication skills.

Responsibilities

• Monitor, maintain, and manage servers and infrastructure services (antivirus, databases, AD, Exchange, file services, firewalls).
• Develop and implement housekeeping routines; monitor system and logs.
• Ensure backups are executed and can restore from backup as required.
• Provide technical support for end users’ PC, printer, and email needs.
• Conduct root cause analysis and provide permanent resolutions.
• Handle privilege access, config compliance, and vulnerability management collaboration.
• Perform other duties to support the Quality Management System.

Skills

End-user support

Windows Server

Active Directory

Networking basics

Troubleshooting

Education

Bachelor’s degree in Safety Management or Engineering

Tools

DNS

NFS

SMTP

HTTP

WINS

IIS

FTP

TCP/IP

Job description

Benefits

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

Responsibilities

• Monitor, maintain, and manage servers and infrastructure services, such as Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, firewalls, etc.
• Develop and implement housekeeping routines, monitoring system and infrastructure service logs.
• Ensure that back-up operations are executed and completed, ensuring the integrity of back-up operations periodically in order to restore from back-up as required.
• Provide technical support for the end users needs, such as personal computers (PCs), laptops, network printer, and emails.
• Conduct root cause analysis of incidents and provide permanent resolution to these incidents.
• Handle privilege access, system configuration compliance, and vulnerability management collaboration.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Safety Management, Engineering or a related qualification.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Experienced in supporting end users for their daily PC usage problem (Microsoft Windows).
• Experienced with Windows Server Active Directory users and computers, Windows Server Active Directory, network infrastructure, Windows Server files and folders permission.
• Experienced with DNS and NFS, SMTP, HTTP, WINS, IIS and FTP and TCP/IP.
• Excellent verbal and written communication skills in English and the language of the supporting market.