Network & Security Engineer — Flexible Hours & Growth

TDCX; Kampung Malaysia Tambahan; On-site; MYR 42,000 - 78,000; Full time

Job summary

TDCX is hiring an IT Support Engineer in Malaysia to monitor, maintain and secure servers and infrastructure. You will manage Active Directory, backups, DNS/NFS, and routine housekeeping tasks to ensure reliability across our environments.

You will provide end-user support for PCs, printers and emails, perform root-cause analysis, and implement improvements in collaboration with the global IT team.

Qualifications

• Diploma or higher in Safety Management, Engineering or related field.
• At least 2 years of relevant work experience.
• Experience supporting end users for daily PC issues (Windows).
• Experience with Windows Server AD, DNS/NFS, SMTP, HTTP, WINS, IIS, FTP and TCP/IP.
• Strong customer service and communication skills in English.

Responsibilities

• Monitor, maintain, and manage servers and infrastructure services, such as Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, firewalls, etc.
• Develop and implement housekeeping routines, monitoring system and infrastructure service logs.
• Ensure that back-up operations are executed and completed, ensuring the integrity of back-up operations periodically in order to restore from back-up as required.
• Provide technical support for the end users needs, such as personal computers (PCs), laptops, network printer, and emails.
• Conduct root cause analysis of incidents and provide permanent resolution to these incidents.
• Handle privilege access, system configuration compliance, and vulnerability management collaboration.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Customer support skills

English communication

Verbal and written communication

Education

Safety/Engineering degree

Tools

Windows Server Active Directory

DNS

NFS

SMTP

HTTP

WINS

IIS

FTP

TCP/IP

Job description

TDCX is hiring an IT Support Engineer in Malaysia to monitor, maintain and secure servers and infrastructure. You will manage Active Directory, backups, DNS/NFS, and routine housekeeping tasks to ensure reliability across our environments.

You will provide end-user support for PCs, printers and emails, perform root-cause analysis, and implement improvements in collaboration with the global IT team.