Network & Security Engineer - Windows, AD & Firewalls

TDCX Malaysia; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance and social security

World-class workspaces

Engaging activities and recognition

Strong learning and development plans

Positive work culture

Direct public transport links

Flexible working arrangements

Coaching and mentoring

Global company with industry awards

Job summary

TDCX Malaysia is seeking an IT Infrastructure professional to monitor and manage servers and infrastructure services, ensure backups, and provide end-user support across PCs, networks, and email systems. You will analyze incidents, perform root-cause analysis, and maintain system integrity while collaborating across teams.

Ideal candidates have a Diploma or higher in a related field, 2 years of relevant experience, and strong English communication skills.

Qualifications

• Candidate must possess at least a Diploma or higher in Safety Management, Engineering or a related qualification.
• 2 years of working experience in the related field is ideal for this position.
• Experience in supporting end users for daily PC usage problems (Microsoft Windows).
• Experience with Windows Server Active Directory, network infrastructure, permissions, DNS and SMTP/HTTP services.

Responsibilities

• Monitor, maintain, and manage servers and infrastructure services (e.g., Anti-virus, Databases, AD, Exchange, File services, firewalls).
• Develop and implement housekeeping routines and monitor system and infrastructure logs.
• Ensure backups are executed and can be restored when required.
• Provide technical support for end users (PCs, laptops, printers, emails).
• Conduct root cause analysis and provide permanent resolutions to incidents.
• Handle privilege access, configuration compliance, and vulnerability management.
• Perform other duties as assigned to support the Quality Management System.

Skills

End-user support

Windows troubleshooting

Communication skills

Education

Diploma / Advanced/Higher/Graduate Diploma / Bachelor's / Postgraduate Diploma / Master's in Safety management, Engineering or related

Tools

Windows Server Active Directory

DNS

NFS

SMTP

HTTP

WINS

IIS

FTP

TCP/IP

Job description

TDCX Malaysia is seeking an IT Infrastructure professional to monitor and manage servers and infrastructure services, ensure backups, and provide end-user support across PCs, networks, and email systems. You will analyze incidents, perform root-cause analysis, and maintain system integrity while collaborating across teams.

Ideal candidates have a Diploma or higher in a related field, 2 years of relevant experience, and strong English communication skills.