Network & Security Expert Malaysia Information Technology 4-June-2026

TDCX Group; Malaysia; On-site; MYR 48,000 - 60,000; Full time

Benefits offered by this job

Attractive remuneration and great perks

Comprehensive medical and insurance coverage

Flexible working arrangements

Job summary

TDCX Group in Malaysia is seeking candidates for a technical role that involves managing servers and providing support to end users. The ideal candidate will have a strong background in Windows system administration and excellent communication skills. The position offers a vibrant work environment with great perks and opportunities for career growth.

Applicants should possess relevant educational qualifications and a minimum of two years' experience in a similar role. TDCX Group values innovation and teamwork, making it an exciting place to advance your career in technology.

Qualifications

• Minimum 2 years of working experience in a related field.
• Experienced in supporting end users on Windows PCs.
• Knowledge of network infrastructure and server management.

Responsibilities

• Monitor, maintain, and manage servers and infrastructure services.
• Provide technical support for end users' needs.
• Conduct root cause analysis of incidents and resolve them.

Skills

Technical support for end users

Windows Server Active Directory

DNS and NFS

Excellent communication skills

Education

Diploma or higher in Safety Management or Engineering

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Monitor, maintain, and manage servers and infrastructure services, such as Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, firewalls, etc.
• Develop and implement housekeeping routines, monitoring system and infrastructure service logs.
• Ensure that back‑up operations are executed and completed, ensuring the integrity of back‑up operations periodically in order to restore from back‑up as required.
• Provide technical support for the end users’ needs, such as personal computers (PCs), laptops, network printer, and emails.
• Conduct root cause analysis of incidents and provide permanent resolution to these incidents.
• Handle privilege access, system configuration compliance, and vulnerability management collaboration.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree in Safety Management, Engineering or a related qualification.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Experienced in supporting end users for their daily PC usage problem (Microsoft Windows).
• Experienced with Windows Server Active Directory users and computers, Windows Server Active Directory, network infrastructure, Windows Server files and folders permission.
• Experienced with DNS and NFS, SMTP, HTTP, WINS, IIS and FTP and TCP/IP.
• Excellent verbal and written communication skills in English and the language of the supporting market.