Deployment Manager

Vodafone Group Plc; Kuala Lumpur; Hybrid; MYR 180,000 - 240,000; Full time

Job summary

Vodafone in Kuala Lumpur, Malaysia, is seeking a Deployment Manager to lead field operations, coordinate with regional teams, and ensure reliable service across APAC and the Middle East. This hybrid/on-site role requires strong technical and program management skills and invites multi-regional collaboration.

Ideal candidates have 10+ years in field operations or network deployment, excellent English communication, and a track record of delivering complex projects while maintaining safety and

Qualifications

• Minimum 10 years of experience in field operations, network deployment, or infrastructure operations.

Responsibilities

• Manage field operations (installations, maintenance, upgrades, fault restoration) across APAC and Middle East.
• Provide 24/7 operational on-site support as required for service availability.
• Coordinate with regional deployment and engineering teams for project planning and execution.
• Track KPIs, prepare regular reports, and drive continuous improvement.
• Lead network efficiency initiatives and optimize performance and cost efficiency.

Skills

Field operations

Network deployment

Project management

Communication

Job description

Role Profile

Role title: Deployment Manager

Function: NSE

Sub-function: Deployment Engineering

Reports to: Senior Deployment Manager

Location: Kuala Lumpur, Malaysia (Hybrid/On-site)

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Key accountabilities and decision ownership

Operational Management

• Manage and oversee field operations activities, including installations, maintenance, upgrades, and fault restoration across APAC and Middle East.
• Provide 24/7 operational and on site support as required to ensure service availability and reliability.
• Ensure adherence to operational procedures, safety standards, and regulatory requirements.

Project Planning & Execution

• Support the planning and execution of field based projects, working closely with regional deployment and engineering teams.
• Monitor project progress, manage risks, and ensure timely delivery within agreed scope and quality standards.
• Coordinate site readiness, access, logistics, and resources for field activities.

Stakeholder Coordination

• Act as a key interface between field teams and stakeholders, including Regulatory, Compliance, Partner Management, Finance, Sales, Suppliers and other Network teams.
• Coordinate with vendors and partners to ensure contractual obligations and service levels are met.
• Escalate operational issues appropriately and drive resolution across multiple parties.

Performance & Reporting

• Track operational KPIs, service metrics, and field performance indicators.
• Prepare and present regular operational reports to management, highlighting risks, issues, and improvement opportunities.
• Drive continuous improvement initiatives to enhance efficiency, quality, and customer experience.

Network Efficiency Improvement

• Lead network enhancement initiatives by implementing optimisation strategies, refining processes, and utilising operational and automation tools to increase reliability, optimise performance, and enhance cost efficiency.
• Identify inefficiencies in field operations, propose improvement areas, and drive solutions.

Who you are

• Technical Expertise: Strong understanding of data center operations and telecommunications networks, including MPLS, Transmission, Internet, Cloud and SD-WAN.
• Project Management: Proven experience in managing network projects, with the ability to work with cross-functional teams in different regions.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with stakeholders from diverse cultural and professional backgrounds in a global business environment.
• Problem Solving and Analytical Skills: Ability to efficiently diagnose operational and network challenges, determine underlying causes, and execute appropriate corrective and preventive measures. Proficient in analysing intricate technical and business requirements and converting them into actionable strategies.
• Language Skills: Fluent in English is mandatory. Fluent in one or more Asian languages is a plus.

Must have technical / professional qualifications: Minimum 10 years of experience in field operations, network deployment, or infrastructure operations

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.