NETWORK CONTROL CENTRE OPERATOR

MARIBUMI SDN BHD; Inanam; On-site; MYR 28,000 - 42,000; Full time

Job summary

MARIBUMI SDN BHD is seeking a Control Centre Operator/Officer to monitor and operate the Network Management System. You will be responsible for managing fiber optic cable faults, escalating issues to the proper team, and recording customer inquiries and complaints.

The role requires ability to multitask, work well in a team, and operate with minimal supervision. The ideal candidate holds a IT-related certificate or diploma and has at least 1 year of IT experience, with willingness to work

Qualifications

• Min. Certificate or Diploma or its equivalent in IT background.
• At least 1 year and above working experience in IT background.
• Able to work by shift.

Responsibilities

• Monitor and operate Network Management System (NMS).
• Responsible for Fiber Optic Cable fault management.
• Escalate faults to the nearest team.
• Handle and record customers' enquiries and complaints.
• Identify problems, multi-task, and work both in a team and independently.
• Prepare daily breakdown reports and other reports as required by HOD.

Skills

Network monitoring

Fiber optic fault management

Escalation handling

Customer inquiries handling

Report preparation

Shift work

Teamwork with minimal supervision

Education

Certificate or Diploma in IT

Job description

Monitoring and operate Network Management System.

Responsible for the Fiber Optic Cable Fault Management.

Responsible on the escalation of faults to the nearest team.

Responsible to handle and record customer’s enquiries and complaints.

Responsible to effectively identify problems; able to multi-task; team oriented yet able to complete tasks independently with minimal supervision.

Prepare daily report/breakdown report and any other report as per HOD requirement.

Requirements ;

Min. Certificate or Diploma or its equivalent in IT background.

At least 1 year and above working experience in IT background.

Able to work by shift.

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Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Control Centre Operator? How many years' experience do you have as a Control Centre Officer?

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